Bilingual Customer Experience Specialist

hace 3 semanas


Zapopan, Jalisco, México Nielsen A tiempo completo

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.
Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.
Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.
When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.
We champion you, because when you succeed, we do too.
We enable your best to power our future.
As a Bilingual Call Center Customer Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement.
You'll be the face of Nielsen, interacting with and supporting our valued panel families.
This role will require a combination of in office and remote work.
The majority of the time, you will be required to work in Office.
**Responsibilities**:

- Cultivate and maintain strong relationships with Nielsen panel families.
- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.
**What You'll Bring**:

- Fluency in both English and Spanish (written and verbal) required.
- Excellent communication, negotiation, and customer service skills.
- Prior sales experience is a significant plus.
- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
- High school diploma or equivalent work experience.
**What We Offer**:

- Competitive Base Salary
- Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
- Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office.
Exact shift details will be discussed during the interview process.



  • Zapopan, Jalisco, México The Nielsen Company A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep...


  • Zapopan, Jalisco, México Nielsen A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep...


  • Zapopan, Jalisco, México Nielsen A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep...


  • Zapopan, Jalisco, México Kr Consultoría A tiempo completo

    Job SummaryWe are looking for a skilled Bilingual Customer Service Executive to provide exceptional customer experience in English and Spanish. As a key member of our team, you will handle customer inquiries, resolve issues, and foster long-term relationships with our clients.


  • Zapopan, Jalisco, México The Nielsen Company A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep...


  • Zapopan, Jalisco, México Ikea A tiempo completo

    About UsIkea is a Swedish multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories. Our vision is to create a better everyday life for the many people.Our PurposeTo contribute to an inspiring and joyful shopping experience for all visitors and customers by understanding their emotional needs and...

  • Customer Experience

    hace 2 semanas


    Zapopan, Jalisco, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist.In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint.Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...


  • Zapopan, Jalisco, México The Nielsen Company A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep...


  • Zapopan, Jalisco, México Nielsen A tiempo completo

    About Us: We champion a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We enable your best to power our future.Job Description: As a Bilingual Customer Care Specialist at Nielsen, you will join a talented team dedicated to capturing audience engagement with content. Your primary responsibilities will include...


  • Zapopan, Jalisco, México Intugo A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Intugo. As a key member of our customer-facing team, you will be responsible for applying early-stage collection negotiation tactics to keep customers current or lower in the delinquency stage.The ideal candidate will have a strong background in customer service and...


  • Zapopan, Jalisco, México The Nielsen Company A tiempo completo

    Nielsen is a global leader in media measurement, empowering a better future for all people through powerful insights. As a Bilingual Sr. Customer Experience Specialist, you'll contribute to our mission by interacting with valued panel families.Your key responsibilities will include:Cultivating and maintaining strong relationships with Nielsen panel...


  • Zapopan, Jalisco, México Elanco A tiempo completo

    Job Description:At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. As a global leader in animal health, our vision of 'Food and Companionship Enriching Life' guides us to advance the health of animals, people, the...


  • Zapopan, Jalisco, México Farmer & Wright Pllc A tiempo completo

    Company OverviewFarmer & Wright Pllc is a rapidly growing law firm that requires a dedicated Bilingual Customer Retention Specialist to join its team. Our company values professionalism, communication skills, and teamwork.Salary and BenefitsThe selected candidate will receive a competitive compensation package, bonus pay, legal benefits, and a great...


  • Zapopan, Jalisco, México Helpware A tiempo completo

    About HelpwareWe're a dynamic technology-driven company with a global presence, specializing in delivering exceptional Customer Experience and Operational Support to forward-thinking businesses.Job DescriptionIn this role, you'll be responsible for assisting clients with various products, serving as the initial point of contact for customer support issues....


  • Zapopan, Jalisco, México Genpact A tiempo completo

    About the RoleThis is an exciting opportunity for a Customer Support Specialist to join our team. You will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring overall customer satisfaction.You will work closely with internal teams to resolve customer issues and improve overall customer experience.You will...


  • Zapopan, Jalisco, México Clever Ideas A tiempo completo

    Company Overview:Clever Ideas is a dynamic and innovative company that prides itself on delivering exceptional results in the loan sales industry. Our team of professionals is dedicated to providing top-notch customer service, ensuring that our clients receive the best possible experience.Job Summary:We are seeking an experienced Customer Experience...


  • Zapopan, Jalisco, México Farmer & Wright, PLLC A tiempo completo

    Join Our Team as a Bilingual Collections Specialist at Farmer & WrightPlease read the following mandatory requirements BEFORE applying, if not followed (ALL), the application will be dismissed:Resume in English (any other languages will be immediately dismissed)Applicant must live in Jalisco, Mexico.Do the profile test: please copy and paste the link into a...


  • Zapopan, Jalisco, México Intugo A tiempo completo

    Join our team to provide outstanding customer service professionally, maintain strong and close business relationships with clients, and provide prompt and accurate service for an American company that finances, buys, and sells used cars.**Main Activities**- Take inbound calls from our customers related to different customer service situations.- Take...

  • Intake Specialist

    hace 3 semanas


    Zapopan, Jalisco, México Intugo A tiempo completo

    **Join Our Team as a Legal Intake Specialist**Are you bilingual in English and Spanish and looking for an exciting opportunity to work onsite with a U.S.based law firm?We are hiring a **Legal Intake Specialist** to join our team**Responsibilities**:As a Legal Intake Specialist, you will:- Serve as the first point of contact for potential clients, providing...

  • Intake Specialist

    hace 23 horas


    Zapopan, Jalisco, México Intugo A tiempo completo

    **Join Our Team as a Intake Specialist**Are you bilingual in English and Spanish and looking for an exciting opportunity to work onsite with a U.S.based law firm?We are hiring a **Legal Intake Specialist** to join our team**Responsibilities**:As a Legal Intake Specialist, you will:- Serve as the first point of contact for potential clients, providing...