Operations Support Analyst

hace 3 semanas


Monterrey, Nuevo León, México Msci Inc A tiempo completo

**Your team responsibilities**:

- The MSCI Managed Services Operations team is composed of experienced financial professionals that provide first tier support for our clients around the world.
- Currently, the Managed Service Operations group is present in the following locations: Monterrey, Singapore, Manila and Mumbai.
- Team members are responsible for directly responding to a wide variety of technical questions and monitoring key batches that are being processed 24×7.
**What we will offer you: Depending on your location of your role, you can expect**:

- Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions
- A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycle-to-work schemes, gym benefits, retail discounts
- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best.
At the center of this way of working is a culture which is built on a strong foundation of trust.
We trust our people and they trust our organization's leaders to support them.
- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life.
Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools.
All the services are available for our employees free of charge.
**Your key responsibilities**:

- Coordinate effectively with individuals/teams within the organization to ensure high quality and timely resolution of customer requests/issues especially issues regarding system issues and processing delays in order to facilitate timely client notifications.
- Resolve issues for managed systems within SLA.
- Support and monitor batch jobs.
- Monitor alerts and status of servers, jobs execution in Unix/Linux and Windows environment.
- Liaison/Training with backup teams in other geographical locations to provide continuity of service in the event of local issues.
**Your skills and experience that will help you excel**
- Good communication skills with experience in both internal and external client communications.
- Must have strong problem-solving skills and highly analytical.
- Must be willing to work on shifting schedules and holidays.
- Basic administration tasks and knowledge in Unix/Linux (knowledge of basic commands) and Windows operating systems.
- Scripting knowledge in SQL, Perl and Python is an advantage.
- Proficiency in MS Excel and PowerPoint is an advantage.
- Must have a Bachelor's degree in any sector - IT related preferred.
**How we'll support you**
- Coaching, support and encouragement from experts in your team
- Access to a wide range of learning opportunities to support your growth and development
- Customizable learning journeys to help you navigate your professional development
- Transparent performance-based compensation schemes
- Employee Resource Groups: MSCI Pride, Black Leadership Network, Women's Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola
MSCI and Climate Action Group.
**About MSCI and our teams**
MSCI is a leading provider of critical decision support tools and services for the global investment community.
With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios.
We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create.
We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity.
Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
**To all recruitment agencies**: MSCI does not accept unsolicited CVs/Resumes.
Please do not forward CVs/Resumes to any MSCI employee, location or website.
MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
- MSCI Inc. is an equal opportunity employer committed to diversifying its workforce.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawf


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