Billing Representative
hace 2 semanas
Kinsta is one of the top-managed **WordPress hosting companies,** with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms.
We're motivated by excellent quality, and proud to have received a** 97% satisfaction rating from our customers**.
That's because, to us, each day is a chance to **grow**.
As a team, we continuously inspire each other to learn new and better ways to make an impact.
We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is **flexible** and **remote-first.
**
**What You'll Do**:
- Take ownership of billing issues reported by customers and see problems through to resolution.
- Proactively research, troubleshoot, and identify solutions to potential customer billing issues.
- Provide prompt, thorough, and accurate feedback to customers.
- Follow standard procedures for proper escalation of unresolved issues to relevant internal teams.
- Assist in maintaining all non-standard payment (wire and physical check) customers and ensure invoicing and renewals are properly processed.
- Monitor overdue subscriptions and plan cancellations via reporting channels to ensure sites and associated services are appropriately removed from servers.
- Monitor reporting channels daily to ensure subscription issues are investigated and resolved.
- Spearhead billing-related investigations and projects that may arise as needed.
**What You'll Bring to the role**:
- 2-3 years of customer-facing experience.
- Native-level fluency in both written and spoken English.
- Excellent communication skills to understand and explain billing topics such as complex invoices, prorated charges and fees, and subscription-based and consumption-based billing practices.
- Hands-on experience working on a billing team
- Strong mathematical skills.
- Ability to understand complex financial topics and situations.
**Bonus points if you**:
- Previous experience in web hosting and/or SAAS spaces.
- Previous experience and familiarity with utilizing Stripe.
**Our Benefits**:
- **Annual remote expense budge**t.
- ** Flexible PTO.
**:
- ** Paid parental leave.
**:
- ** Annual professional development budget**: available after one year with Kinsta.
- ** Sabbatical**: available after three years with Kinsta (and every three years thereafter).
- ** Location-specific healthcare benefits** (includes vision and dental) for employees hired in the USA, UK, and Hungary.
- ** Pension plan** for employees hired in the UK, and 401k contributions for employees hired in the USA
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