Cloud Tech Support Engineer
hace 3 semanas
**Cloud Tech Support Engineer - Network**
**Roles and Responsibilities**:
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Assist and respond consults from other Technical Support Representatives through existing systems and tools.
- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
- Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report.
- Reactively file issue reports to Product Engineering team, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.
Perform community management tasks as needed by the business.
- Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Product Engineers and Program Managers.)
- Adhere to project timelines and create release deliverables.
- Participate in debugging design/code issues and identify the root cause.
**Skills /Competencies**:
**Essential**:
- Degree in IT / Computer Science / related discipline with **6+ years** of experience in IT industry as a **Support Engineer** with **Networking experience**.
- Experience in enterprise level **Product Support**.
- Knowledge on Networking services in **GCP IaaS Services & GCP Products** or **related cloud platforms**.
- Experience in Troubleshooting and supporting GCP Network services - VPC, Resource Manager, Stack Driver, Cloud CDN, Cloud IAM & Load balancers
- Basic Experience in Any **standard webserver** and **related framework**:
- **+3** years of Basic Experience in supporting **RESTFULL Web API's** using **Java and Python core** framework.
- Experience in **Unix/Linux platform**, **command line **and **shell scripting**:
- Good Understanding and cording experience in **Algorithms** & **Data Structures**:
- Should have understanding of **System Design** / **scaling**:
- Should have experience in **testing Infrastructure Applications**:
- Should have advanced level of understanding on **Networking Protocols** and **trouble shooting**:
- **Preferred**:
- Familiarity with **GCP IaaS Services & GCP Products**:
- Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds
- **Google Cloud certification** (**GCP**) is preferred
**Additional Skills**:
- Excellent **customer interfacing** skills.
- Excellent **written** and **verbal communication** skills
- Strong attention to detail and outstanding **analytical **and **Problem-solving skills**.
Tipo de puesto: Tiempo completo
Salario: $31,000.00 - $80,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Licencia/Certificación:
- Sistemas Computacionales o equivalente (Obligatorio)
Lugar de trabajo: remoto híbrido en 64650, Monterrey, N. L.
-
Cloud Tech Support Engineer
hace 3 semanas
Monterrey, Nuevo León, México U Hi A tiempo completo**Cloud Tech Support Engineer - Infra****Location: Monterrey, N.L.****Short Description**:**Roles and Responsibilities**:- Maintain response and resolution speed as defined by SLOs;- Keep high customer satisfaction scores and follow quality standards in 90% of cases.- Assist and respond consults from other Technical Support Representatives through existing...
-
Cloud Data Engineer
hace 2 semanas
Monterrey, Nuevo León, México Intuitive Cloud A tiempo completo**ROLES & RESPONSIBILITIES**:- Design, develop, implement, and tune large-scale distributed systems and pipelines that process large volume of data; focusing on scalability, low-latency, and fault-tolerance in every system built- Developing scalable and re-usable frameworks for ingesting large data from multiple sources.- Modern Data Orchestration...
-
Tech Support
hace 4 semanas
Monterrey, Nuevo León, México Hro A tiempo completo**Responsibilities**- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Talk clients...
-
Tech Support
hace 4 semanas
Monterrey, Nuevo León, México Hro A tiempo completo**Responsibilities**- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate...
-
Tech Support Engineer
hace 2 semanas
Monterrey, Nuevo León, México Schneider Electric A tiempo completoTech Support Engineer (Electrical-Automation)OverviewTechnical Support Engineer will assist Schneider Electric personnel and customers including electrical distributors, end users, original equipment manufacturers, consultants, and contractors with product selection, configuration and technical support for Schneider Electric Products. We also provide...
-
Cloud Data Engineer
hace 4 días
Monterrey, Nuevo León, México Chubb A tiempo completoAs a Cloud Data Engineer, you will be responsible for designing, developing, and launching cloud-based solutions that meet the evolving needs of our customers. The ideal candidate will possess significant experience in cloud data engineering technologies, including Amazon Web Services (AWS) and Microsoft Azure.A successful Cloud Data Engineer will...
-
Machine Learning Ops/Data Engineer
hace 3 semanas
Monterrey, Nuevo León, México Tech Mahindra A tiempo completo**This position is also open to work remotely from anywhere in Mexico****Who is Tech Mahindra?**At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well.Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented.We are Software Engineers, Technical...
-
Tech Support Agent
hace 2 semanas
Monterrey, Nuevo León, México Hq_Call Center A tiempo completo**Descripción empresa**:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.**Misión del cargo**:Technical Support for restaurant's managers regarding to Toast software.**Funciones del cargo**:Tech Support regarding to restaurants point of sale and management software.**Requisitos**:Tech...
-
Tech Support
hace 2 semanas
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a competent **Tech Support B2B **to provide fast and useful technical assistance on computer systems.You will answer queries on basic technical issues and offer advice to solve them.An excellent **Tech Support B2B** must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
-
Tech Support Representative
hace 2 horas
Monterrey, Nuevo León, México Hq_Call Center A tiempo completo**Descripción de la Empresa**:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.**Misión del cargo**:Tech Support**Descripción Funciones del Cargo**:Tech Support regarding to restaurants point of sale and management software.**Requisitos**:Tech SupportAdvanced English Skills (B2)High School...
-
Tech Cloud Consultant
hace 2 semanas
Monterrey, Nuevo León, México Softnet Soluciones A tiempo completoSOFTNETTECH CLOUD CONSULTANT (PO & INV)**Requirements**:- Bachelor's Degree in Computer Science, Information Systems, or another related field.- English: 70% - 80%**Experience**:- Good knowledge of Cloud methodology to Implement.- Good skills to create technical designs to performintegrations.- Good level using of MS office, MS Project, PL/ SQL, Java,...
-
Tech Support
hace 2 semanas
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a competent **Tech support** to provide fast and useful technical assistance on computer systems.You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.They...
-
Cloud Computing Infrastructure Specialist
hace 7 días
Monterrey, Nuevo León, México Endava A tiempo completoWe are a global technology company seeking an Enterprise Cloud Engineer - AWS Azure GCP to join our team in Mexico. As an Enterprise Cloud Engineer, you will be responsible for designing, implementing, and optimizing multi-cloud infrastructure solutions to support our organization's growing needs across AWS, Azure, and GCP.ResponsibilitiesDesign and...
-
Monterrey, Nuevo León, México Tech Domain A tiempo completoAbout Tech DomainTech Domain is seeking a highly skilled Technical Support Specialist to join our team. As an onsite IT & Network Support Engineer/Technician, you will provide technical assistance and support for various IT and networking tasks in your area.Key Responsibilities:Provide on-site assistance for IT and network-related issuesDispatch tickets...
-
Tech Support
hace 2 horas
Monterrey, Nuevo León, México Hro A tiempo completoTech Support tasks:- Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support- For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.If you're naturally a helper, enjoy assisting people...
-
Cloud Aws Engineer
hace 5 días
Monterrey, Nuevo León, México Wsp International A tiempo completoWe are looking for a AWS SysOps, DevOps and/or Security engineer (preferably AWS certified) to support an Industrial Cloud for an Automotive OEM.Assignment Duration: 5 months with high possibilities of extensionAssignment Scheme: RemotePayment Scheme: Able to give Services Invoice to USAEnglish Level: Advanced (mandatory)Support activities will include:-...
-
Data Engineer Lead
hace 3 semanas
Monterrey, Nuevo León, México Tech Mahindra A tiempo completo**Who is Tech Mahindra?**At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well.Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented.We are Software Engineers, Technical Architects, Cloud and DevOps specialists.But the most important, we...
-
Cloud DevOps Expert
hace 2 días
Monterrey, Nuevo León, México Varicent A tiempo completoYour RoleAs Cloud Operations Engineer II at Varicent, you'll be part of a dynamic team working on cloud infrastructure services, monitoring application performance, and providing technical solutions to automate processes or functions to improve business operations. You'll also support releases, enhancements, and upgrades across non-production and production...
-
Senior Cloud Database Engineer
hace 7 días
Monterrey, Nuevo León, México SAP SE A tiempo completoOverview:SAP SE is a leading provider of enterprise software solutions. Our Enterprise Cloud Services delivery organization is seeking a Senior HANA Database Engineer to join our team in Mexico. As a key member of this team, you will drive continuous improvement and increase operation, availability, and efficiency in our cloud infrastructure...
-
Support Engineer 2
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Title: Support Engineer 2Other Comparable titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerOverview: The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS, Private Cloud, and On Premise.Scope: Support...