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hace 1 mes
About AudibleAudible is the leading producer and provider of audio storytelling.
We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives.We are a global company with an entrepreneurial spirit.
We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.
This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.Job SummaryAudible is looking for a dynamic and motivated Support Engineer to join a growing team.
If you are customer-focused with creative problem-solving skills and have experience supporting technology teams, this role may be for you.About the RoleBecome a subject matter expert on one or more services.Provide support activities for these services and regularly work with development teams to establish and improve service support.Operate with guidance from management and aggressively drive issues to resolution.Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets.Be able to read and understand complex application code and make approved code fixes to resolve support issues.Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
