Gbs People Services

hace 3 semanas

Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

You will build and advance positive relationships across functional lines, which enable value creation.
- You will develop strategy to continue the transformation journey, and / or define business priorities for operations.
- You will lead teams to meet strategic objectives, develop individual team members, cultivate a healthy work environment.
**Additional Job Description**:
**Purpose**

The Operations Manager for the GBS PS Shared Service Center in Ramos, Mexico is a crucial role in the GBS People Services organization and has a substantial impact on our ability to delight our internal customers in the delivery of services.
The Operations Manager has both operational and strategic responsibilities, in an effort to balance excellent service in the daily operations while continuing to transform the role the service centers play in the service delivery model and in growing the catalog of services to deliver more complex and value-added services.
The Operations Manager partners with HR and key stakeholders across the enterprise to ensure excellent service daily, to identify new opportunities, and to continue to optimize the operations.
**Position Tasks and Responsibilities**
- Lead, co-lead, participate in transformation and migrations projects to continue to transform the service delivery model, expand the service catalog, leverage the service center and optimize the operations.
- Responsible for the day-to-day management of the Ramos Shared Services Center team, which is the single point of contact for employees, managers, and HR Business Partners and former employees for inquiries, issue resolution, and transactional support needs related to general HR, benefits, payroll, etc.
- Lead the service center team to meet or exceed customer expectations and operational metrics and targets.
- Lead and foster a culture of customer-centricity, service excellence, operational excellence and continuous improvement.
- Promote practices and policies that support a workplace of choice, prepare development plans for all team members, conduct performance reviews, provide coaching, identify training needs, and otherwise lead / participate in all HRM related activities and discussions as needed, locally, regionally and globally.
- Develops positive cross-functional relationships between Business Units, the HR Field, Information Technology, and other Service functions to ensure service levels are effectively managed.
- Partner with other teams to analyze trends in service, identify trigger events and design campaigns to anticipate employee needs and deflect volumes for the service center

**Knowledge, Skills, Experience, and Competencies**required**
- Extended experience working in a shared services / contact center environment managing teams and / or client projects.
- Experience as an effective people leader of large and diverse teams.
- Bachelor's in Human Resources, Business Administration or a related field.
- Direct experience in customer service roles or supporting customer service roles that demonstrates a passion for service.
- Proven track record leading and delivering large transformation projects, with a sharp change agent mindset.
- Skilled at navigating strategy and operations seamlessly and effectively, adept at articulating complex topics and ideas in understandable and actionable messages.
- Strong analytical capabilities with proven success in creating / leading a culture of continuous improvement and integrative mindset to connect the dots and think holistically.
- Strong empathy and interpersonal skills.
Outstanding at building effective partnerships based on trust across all organizational levels, including senior leadership and team members.
- Excellent organization, communication, analytical, problem solving, judgment and conflict resolution skills.
- Must be comfortable operating in rapidly changing environments with high levels of ambiguity, while collaborating across the enterprise in an influence model.
- Must be able to set priorities and organize his / her work and the priorities and work of the entire team, as well as be flexible to react to business needs and adapt as needed and frequently, while still achieving overall business results.
- Fluent in English and Spanish.
Portuguese s strongly preferred.
**Additional Preferred Experience and Knowledge**
- Thorough knowledge of human resources practices, laws and regulations, and experience providing broad HR generalist / business process management support or an equivalent combination of education and experience.
Specifically, in the following areas: general HR management, workforce administration, compensation & benefits, employee on-boarding and off-boarding, performance management, talent acquisition, talent management, and employee relations.
This position requires the ability to legally operate a motor vehicle on a regular basis.
A company Vehicle will be provided for this role with successful completion of a Motor Vehicle Report review

  • Gbs Ramos People Services Analyst

    hace 2 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    You will work on aspects of transformation and operations, at the business unit level and globally.You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally working as part of a team.Your role may also require working within an influence model.**Additional Job Description**- Implement the People...

  • Gbs Ramos People Services Analyst

    hace 3 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Responsibilities**:You will work on aspects of transformation and operations, at the business unit level and globally.You work largely within existing partnerships and networks to deliver pre-defined business objectives.Your role may also require working within an influence model.**What you will do?**- Implement the People Services activities on time based...

  • Gbs Ramos People Services Analyst

    hace 4 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Job Description**:**Knowledge / Qualification**:- College education degree (Complete) Mandatory- Language skill: Fluent in English (Desired)/ Fluent in Spanish ( Mandatory)- Proficiency in MS Office - advanced are mandatory**Competencies**:- End to End process Management (process optimization, workflow development and management)- Autonomy- Self-starter /...

  • Gbs Ramos People Services Gdm Analyst 6

    hace 4 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Job Description**:- Implement the People Services activities on time based on People Services Migration Methods and GMS principles.- Execute activities on time to deliver quality service to the customers.- Promote the continuous improvement in all the activities or processes to be developed.- Implement and Standardize work procedures working with the...

  • Gbs Manufacturing Services Analyst

    hace 3 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Additional Job Description**GBS Mfg.Services Analyst will be in charge of:- Act as a link between the different departments and the GBS service site.- Attend customer requirements in their native language.- Attend customer phone calls and perform the standard survey.- Provide to the customer the work order number.- Input work orders in Maximo System.-...

  • Gbs Manufacturing Services Analyst

    hace 3 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    About General Motors">Our vision is a world where safety, sustainability and innovation thrive. At General Motors, we're driven to make a difference in the lives of our customers, employees and the communities we serve.The Role">We are seeking a skilled Gbs Manufacturing Services Analyst to join our team. As a key member of our GBS Mfg. Services team, you...

  • Production Services Coordinator

    hace 3 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    Role OverviewThis position is responsible for facilitating collaboration between various departments and the GBS service site, enabling the efficient delivery of services to customers.Main ResponsibilitiesFoster open communication between departments and the GBS service site.Collaborate with customers to understand their requirements and provide...

  • Gbs People Services- Call Handling Analyst

    hace 5 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Job Description**:You will lead aspects of transformation and operations, at the business unit level and globally.You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team.Your role may also require working within an influence model.**Additional Job...

  • People Services

    hace 4 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Knowledge / Qualification**:- College education degree (in progress to be evaluated)- Prior experience in service delivered or MFG environment - desirable- Language skill: Spanish (mandatory)/ Upper intermediate English (desirable)- Proficiency in MS Office- Excel Intermediate- HR General process knowledge (desirable)**Competencies**:- Process Analytical...

  • Gbs Manufacturing Analyst

    hace 7 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **PURPOSE**:To develop, execute and delivery Mfg/Administrative Services activities to support manufacturing plants in aremote way in order to improve the process in terms of productivity and reliability.Keeping good relationshipswith the customers as well as cost reduction associated to the initiatives implemented based on GMS principleswhich will be the...

  • Gbs Manufacturing Analyst

    hace 3 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Job Description**:In this role, you will support the effective use of personnel, material, and equipment.You will participate in training and developing of hourly team members and participate in the development of highly effective teams.You will also support Global Manufacturing Systems (GMS) processes and serves as a resource supporting launch and pilot...

  • Supervisor Servicios De Manufactura Gbs-Na

    hace 4 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    Supervisor will be charge of a team of around 9 to 14 Employees(Salary)- Manage work to assure deliverables are met on time with quality as defined in SLA's and KPI's.- Monitor process issues, be a roadblock remover.- Coordinate and to assign activities to GBS Mfg Engineers and Analysts to maintain the best service levels.- Process customer requests, while...

  • Global Supply Chain Analyst

    hace 3 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    About UsGeneral Motors aims to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We strive to be the most inclusive company in the world, fostering a culture where every employee feels they belong.Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the...

  • Gbs Product Cost Analyst

    hace 4 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Responsibilities**:**What you will do?**Serve as a GBS Product Cost Analyst to Operating Staff with timely and relevant reporting and analysis that drives the most informed business decisions.Provide analysis, insights and recommendations that drive accurate product cost data of vehicles, engines, transmissions & components, supporting with first time...

  • Gbs Inventory

    hace 3 días

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    Analyze financial results related to cost and inventory for America's with a high attention to detail and accuracy.Consolidate financial reports involving graphs, charts, diagrams and tables.Formulate new ways to analyze the financial results and drive the business performance forward.Solve problems and develop new methods of analysis to streamline...

  • Global Business Solutions People Services- Identity

    hace 3 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Job Description**:You will lead aspects of transformation and operations, at the business unit level and globally.You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team.Your role may also require working within an influence model.**Work Appropriately**Hybrid: This position...

  • Gbs Manufacturing Analyst

    hace 4 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    *Position Required to fill Help Desk with Portuguese Advanced***Additional Job Description**Diversity and inclusion are our strengths.We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and...

  • Gbs Product Cost

    hace 3 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    Analyze monthly volume and production schedule impact to financial results- Support monthly consolidation, annual budget & long term planning processes- Identify bottom line improvement opportunities- Complete key reports to support quarterly closes, 10K/10Q and earnings announcements- Solve problems and develop new methods of analysis to streamline...

  • Gbs Product Cost

    hace 3 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    Analyze monthly volume and production schedule impact to financial results- Support monthly consolidation, annual budget & long term planning processes- Identify bottom line improvement opportunities- Complete key reports to support quarterly closes, 10K/10Q and earnings announcements- Solve problems and develop new methods of analysis to streamline...

  • Manufacturing Analyst

    hace 4 semanas

    Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo

    **Additional Job Description**ILPURPOSE:To develop, execute and delivery Mfg/Administrative Services activities to support manufacturing plants in a remote way in order to improve the process in terms of productivity and reliability.Keeping good relationships with the customers as well as cost reduction associated to the initiatives implemented based on GMS...