Sales Support Specialist

hace 2 semanas

Tijuana, Baja California, México Ait Worldwide Logistics A tiempo completo

Wake up each day to be part of a **movement.
** A movement to _make an impact._ A movement to _go for it.
_A movement to _provide solutions_.
A movement to _be empowered_.
A movement to _do the right thing_.
**our people deliver.**

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.
**_
Forbes names AIT Worldwide Logistics one of America's Best Employers in 2021
_**_Come join us at AIT and see why our employees rank us among the best places to work._**
**Position Overview**:
The **_Sales Support Specialist_** will support the administrative needs for the Sales team to ensure sales and growth targets are achieved.
**What You Will Be Doing Day-to-Day**:

- Administrative support to the field sales, field management and vertical market leaders.
- Provide customized reporting as required for field sales and operations through multiple operating systems.
- Provide corporate oversight of customer's tariff entry and customer tariff retention.
- Troubleshoot/resolve internal/external customer inquiries to ensure needs and expectations are met.
- Develop and manage Vertical Market and Account Specific SOP's.
- Troubleshoot/Resolve any operations issues with station customers to ensure customer needs and expectations are met.
- Research companies and evaluate potential customers for AIT.
- Develop and manage Vertical Market and Account Specific SOP's.
- Work closely with the station operations and IT personnel to ensure that the assigned vertical market customers are receiving the highest level of customer service.
- Other duties and responsibilities will be assigned as business demands deem necessary.
**What We Look for in Teammates**:

- A team player who works well with others - being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
**Other Skills We Hope to See**:

- Bachelor's Degree not required, strongly preferred.
Industry experience in lieu of education.
- Minimum of 3 years of sales support experience, strongly preferred.
- Ability to learn specific sales service knowledge as is relates to the support of the Sales team and customers.
- Proficient in Microsoft Office; Word, Outlook, PowerPoint, Excel (Intermediate, strongly preferred).
- Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment.
Ability to work both collaboratively and autonomously in the work setting.
- Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change.
- Demonstrated ability to analyze and solve problems in an empowered, self-directed/managed work environment.
- Outstanding customer service skills with high energy, positivity and customer centric attitude.
- Maintain a high level of professionalism along with extreme discretion with all information at all times.
- Must be able to perform in a fast pace / high volume work environment.
**What AIT Can Offer You**:

- Growing company with a record year in performance that continues to scale
- Opportunity to drive significant changes and make an impact across the organization
- Hands-on and passionate CEO who understands the importance of hiring great talent - passionately caring for co-workers is a Core Value
- Laid-back and open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunity for advancement
- Competitive compensation package
- Full line-up of benefits
- Tuition assistance
- Volunteer program - it's also a Core Value - we actively engage in our communities
**About AIT Worldwide Logistics**:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods.
For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget.
With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehous

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