Technical Account Manager Senior Specialist

hace 4 semanas

Chihuahua, Chihuahua, México Nasdaq A tiempo completo

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities.
Connections can be made, jobs can be created, and communities can thrive.
We want all our employees to have access to opportunity, too.
That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity.
We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Are you skilled in solving complex problems and have the ability to create strong client relationships?
Do you want to work within the epicenter of the financial industry and manage the technical solution for some of Nasdaq's clients?
Nasdaq is now looking for a Senior Technical Account Manager to join our distributed team.
This role will be based in Vilnius providing dedicated support to Nasdaq Market Technology Customers.
In this role, you will be essential for technical delivery of our services.
As a Senior Technical Account Manager, you will be a part of a thriving team that manages technical projects, risks, scope of work and budget to clients across the globe.
Building strong client relationships and achieving high client satisfaction will be fundamental.
The role entails responsibilities such as:

- Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement
- Work closely with product engineering & project management teams.
Act as a link between our customers and internal teams to proactively run customer expectations
- Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times
- Accountable for client SLAs and internal/external reporting on KPIs
- Contribute to Client Success strategy to drive growth and elevate support satisfaction
- This will be a hands-on role and where your strong technical understanding of Nasdaq products / technology will help and guide the client daily

Education and Professional Accomplishments:

- Academic degree qualified in a field related to Engineering or equivalent work experience
- 6+ years of work experience in an engineering, product management, quality assurance, or similar role

Skills and Requirements:

- You are client oriented with excellent communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels
- Have a proven and strong client relationship building capability
- Solution oriented and customer focus approach
- Understanding in risk management and quality assurance fields
- Experience with enterprise software implementations.
Very strong technical understanding
- Able to adapt to and learn new technology quickly
- Excellent skills in the Office suite and Atlassian products
- Good knowledge of capital markets and financial systems with prior experience in a technology company
- Excellent presentation skills, data-driven and able to present to diverse audience
- Good Unix/Linux knowledge, familiarity with Cloud technology is an advantage

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