Ipc Analyst

hace 4 semanas

Monterrey, Nuevo León, México Axen A tiempo completo
En AXEN IT Consulting estamos creciendo exponencialmente con clientes con grandes proyecciones de crecimiento, Contamos con más de 25 años de experiência en el mercado de servicios de tecnologías de la información, Enfocados en nuestro crecimiento y al mismo tiempo ofreciendo planes de mejora a nuestro talento, Actualmente estamos buscando "IPC Analyst" con el siguiente perfil:
IT Career or similar
Experience on ITIL Processes / Certification on ITIL desirable
Experience on the IPC process wirh servicenow
Data Analysis Skills (Excel, SQL, Power BI)
Project management and Team Management experience
IT operation experience / Techncal IT background desirable
Proactive
English required

**Requirements**:
+ 3 years runing Incident / Problem / Change processes

**Responsibilities**:
Activities / Responsibilities
Aprove IT Changes
Participation on CAB Meetings
Define and follow up continuos improvements actions
Create processes performance reports
Suppot Company operation on ITIL processes alignment
Coordinate definition of blackout and maintenance windows (monthly and annual)
Anlyze process performance and define improvements actions
Manage Continuos improvement projects
Operative meetings with IPC operative teams
Send monthly and annual blackout notifications
Approve extemporary maintenance windows
Support compliance and audit requirements
Annual review of Proceses Interface Manuals (PIMs)
Design and maintain onboarding training process for new It members and support teams
Assure notification are sent for maintenance windows (dev/qas/prod) for critical environments
Promote creation of standard changes
Resolve escalation on processes operation
Monthly session with opeation team to revew Requirements, failures and escalation

5 years

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