Associate Systems Specialist It
hace 4 semanas
**SUMMARY**
**RESPONSIBILITIES**
- Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.
- Understands new and existing system requirements and installs and configures the necessary hardware and equipment infrastructure to meet these requirements.
- Monitors health of hardware and software systems to ensure that established SLAs are met.
- Increases knowledge of AutoZone systems.
Keeps abreast of all innovations and changes to AutoZone systems to ensure the ability to use the appropriate tools and training to provide quality support.
- Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
- Provides customer support by answering business partner questions and maintaining a presence at a customer point of contact.
- Performs functional/technical requirements gathering, documentation, estimation, planning and project management on small projects or portions of large projects.
**REQUIREMENTS**
- Level of formal education: A high school diploma or equivalent (G.E.D.
), may include specialized or vocational courses.
- Area of study: Computer Science Systems Engineering or related field
- Years of experience: One to two years.
- Type of experience: Experience based on consistently demonstrated capabilities.
- Special certifications or technical skills:
- Knowledge of MS Office.
Novice functional and/or business knowledge.
Technical skills may include experience with one or more of:
Operative Systems (UNIX, Linux, Windows)
Programming Languages (Java, C, C++, others)
Databases (Informix, Greenplum, Hadoop, Oracle, PostgreSQL, DB2/SQL,)
Networking (TCP/IP, Networking, LAN administration,
Data analysis,
Computer operations or customer service.
Basic problem solving, relevant domain and analytical skills.
Functional/technical requirements gathering and documentation.
Small project management - estimating, planning, controlling, and execution.
May require supervision in order to complete tasks.
- Other/preferred: English
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