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M&S Engagement Manager
hace 1 mes
M&S Engagement Manager
- Standards and Process
- Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
- Define the Bonus calculation rules and ensure implementation locally
- Ensure Health and Safety standards in respected
Customer Relationship Management
- Identify customers needs and concerns and define th e pluri-annual CRM roadmap to support M&S business ambitions
- Manage deployment of all CRM modules in line with business priorities
- Identify with Stakeholder metrics to be tracked and design dashboard accordingly
- Develop the change management plan and supervise the implementation
Building a better M&S Workforce
- Detect employee's relevant skills to help move the company ahead
- Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions
- Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
- Steer the activity and propose action plan to close any deviation
- Animate your M&S network
Learning and people development
- Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
- Manage the M&S and customers training center when present locally
- Put in place the training to develop employees towards reaching the business ambitions.
- Favor/ease collaboration between marketing and sales teams
KEY EXPERIENCES IN:
- Proven experience as key account manager
- Proven experience in sales and providing solutions based on customer needs
- Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Proven experience is multi-tasking several accounts
- Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)
- Experienced with Salesforce "Engage"
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