Call Center Quality Assurance Analyst Jr

**Overview of the Job Role**We are seeking a highly skilled Quality Assurance Specialist to join our team at Call Center Services International S.A. De C.V.

About the RoleCcssi is looking for an experienced Call Center Performance Analyst to join their team. As a key member of the quality assurance team, you will be responsible for monitoring and evaluating agent calls, providing feedback and coaching to agents, and analyzing performance data to inform business decisions.ResponsibilitiesCreate and maintain a QA...

In this role, you will support to develop and shape Axos Bank's fromtline support strategy and execution.You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide constructive feedback and...

Job Summary:We are seeking a skilled Quality Assurance Specialist to join our team at Hyuman. This role is responsible for maintaining and developing internal quality standards, analyzing customer feedback, and implementing improvements to enhance the overall customer experience.Key Responsibilities:Maintain and develop internal quality standards to ensure...

**Quality Assurance Specialist****Job Summary**:In this role, you will support to develop and shape fromtline support strategy and execution.You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and...

**Job Summary**:**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results.- Recommend enhancement or updates to supporting materials and training programs to improve customer experience.- Coordinate and participates in calibration...

Quality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company.This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but it...

**WORK FROM HOME TIJUANA, B.C.**Jr. Telecom Analyst needs to primarily audit and analyze telecommunication reports, which includes but is not limited to call recordings, call accounting, hardware inventory, software licensing.**Responsibilities**:- Programs, analyzes and resolves problems related to telecommunications systems' software and hardware.- Perform...

We are seeking a Quality Assurance (QA) specialist to join our team at Allied Collections Services. In this role, you will play a pivotal part in evaluating the customers' experience as they interact with our call center agents.**Responsibilities:**Evaluate customer interactions and compare them against our company standards of performance using a Scorecard...

**Job brief**Estamos buscando un **supervisor de centro** de llamadas competente para organizar y dirigir el personal de nuestro centro de llamadas.Serás responsable de evaluar su trabajo y darles retroalimentación para maximizar el rendimiento.The goal is to achieve drive excellent performance from your team that will bring sustainable business...

Buen dia a todos."OPORTUNIDAD LABORAL"Hola a todos, en la empresa que trabajo estan solicitando personal.Ubicación Tijuana.Torres y Otay.Salario 3800 a 4200mxn pago semanal.Bonos de hasta 200usd.Requisitos ingles intermedio-avanzado.Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles.Horario 48 hrs de lunes a Viernes.Son 3...

At Turnitin, Llc, we put educators and learners at the center of everything we do. We believe integrity is the heartbeat of our organization and empower teammates to make decisions.About the RoleWe are looking for a Quality Assurance Engineer to join our team and contribute to the implementation and execution of test plans for our products. The successful...

About This RoleWe are seeking a highly skilled Senior Call Center Operations Specialist to join our team at Tri Source De Mexico. In this role, you will be responsible for coordinating and monitoring training schedules for call center representatives, communicating all training programs on a timely basis, and facilitating train the trainer programs for...

Job OverviewDomo Industrial seeks a highly motivated and detail-oriented Quality Assurance Specialist to support our quality assurance team in ensuring the consistent production of high-quality prefabricated modules.Key Responsibilities:Maintain and improve the effectiveness of the Quality Management System (QMS).Conduct regular inspections and tests of...

Job DescriptionWe are seeking a skilled Quality Assurance Manager to join our team at Resideo. In this role, you will be responsible for ensuring that our suppliers meet our quality standards and strategy.Key Responsibilities:Work closely with suppliers to identify and address quality issuesDevelop and implement quality control plans to ensure compliance...

Job Title: Quality Assurance SpecialistWe are seeking a highly motivated Quality Assurance Specialist to join our team at Printful.About the Company:Printful is one of the world's leading printing, warehousing, and fulfillment companies.Our mission is to deliver high-quality products to our customers.About the Role:The Quality Assurance Specialist will be...

Job DescriptionWe are seeking a highly skilled and experienced Quality Assurance Lead to join our team at Watkins Wellness.The ideal candidate will have a strong background in quality management and be able to lead the development and implementation of quality systems, processes, and procedures across our organization.Main Responsibilities:Establish and...

Job DescriptionWe are looking for a Quality Assurance Specialist to join our team at Schneider Electric Norge AS. As a key member of our supplier quality team, you will be responsible for ensuring that our suppliers meet our quality standards.Develop and implement quality control processes to ensure compliance with regulatory requirements.Collaborate with...

y detalle de las actividadesJob description Summary: Develop Quality strategies that help improve our customers' experience.Monitor and lead activities of the Quality analyst team responsible for monitoring, feedback and calibration activities.Analyze and generate reports that translate into process improvement and KPIs.Responsibilities: Planning and...

About the Role:We are seeking a highly skilled and experienced Manufacturing Quality Assurance Director to join our team in Tijuana. As a leader in quality assurance, you will be responsible for ensuring that our products meet the highest standards of quality and excellence.Responsibilities:Develop and implement quality policies and procedures to ensure...