Cloud Technical Consultant Intermediate

hace 2 semanas

Monterrey, México Blue Yonder A tiempo completo

Technical Consultant Int - Onboarding TMS

About BlueYonder

BlueYonder solutions are used by:
81 of the global stores Top 100 Retailers

79 of the global Consumer Goods Registry Top 100

20 of the Gartner Supply Chain Top 25

BlueYonder employs over 5000 of the industry’s most experienced demand and supply chain experts globally to develop, deliver and support its solutions.

We continue to grow a team of the most advanced Supply Chain experts in the world. Members of this team participate in on-site consulting and business software implementation projects for the largest and most advanced Retail, Manufacturing, and Distribution companies across the Globe. Our associates create the future standards of their core SCM business processes.

Role Overview

Blue Yonder’s Technical Consultant Int will be responsible to work with global functional & technical teams under various customer engagements to gather and understand technical cloud implementation requirements for TMS projects. She or he will work on the technical reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to implement, rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. After an individual attains expertise with the domain, solution and technology, the associate might have the option to work on customer projects in consulting roles (Deploy) as well.

**Responsibilities**:

- Act as the technical point of contact for all Blue Yonder TMS projects and their related support cases from customers and/or other internal stakeholders.
- Blue Yonder TMS Solution suite installation and configuration including understanding of associated 3rd party components.
- Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability.
- Identify areas of improvement and scope of automation on routine tasks or activities
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Understand Technical end to end architecture of a customer´s Blue Yonder TMS solution through early engagement and knowledge transition from the sales and functional implementation teams
- Lead Technical upgrades and rollouts, by providing assistances on change requests and other technical troubleshooting
- Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Deploy & Operate activities
- Document resolution steps on Knowledge Articles to promote case deflection and knowledge sharing.
- Work closely with the Blue Yonder TMS Solution Experts for complex issue resolution including Product Development.
- Continuous learning on latest Blue Yonder TMS Solutions.

**Qualifications**:
General Skills and Requirements:

- 3+ years relevant work experience

**Education**:

- Bachelor’s Degree in Computer Science or any other IT related degree

Technical Skills:

- 2+ years of Cloud experience - Implementation and/or Support (Azure preferred)
- 3+ years of experience in log analysis, monitoring, and networking tools (i.e. AppDynamics, Splunk)
- 3+ years of experience in debugging/analyzing code in any of the programming languages (Java/.Net/C++, Python, shell scripting, PowerShell)
- 3+ years managing operating systems (Windows/Unix) and troubleshooting skills
- Solid experience with Oracle SQL and MS SQL
- Solid experience in ITIL
- Experience in supporting MuleSoft, webservices (Rest/SOAP PI) based integrations - would be a plus

Personality Fit:

- 3+ years of customer facing experience
- Excellent verbal and written English language skills
- Excellent technical documentation skills
- Negotiation skills
- Knowledge sharing skills
- Ability to work calmly under pressure and meet deadlines
- Ability to work as a team player
- Must have strong multi-tasking skills
- Must be self-motivated
- Quick learner - new technologies, platforms, integrations
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Able to take on-call escalations

BlueYonder offers:

- Highly professional environment of top international industry experts
- Chance to work with the best-in-class SCM solutions and work with the most prestigious and advanced Retail, Manufacturing, and Distribution companies in the world
- Strong investment in employee skills development (first 2-6 months are highly training-focused)
- Excellent development abilities and further growth potential
- Clear independence and empowerment
- Permanent job contract
- Highly competitive salary and benefits package

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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