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Customer Support Planner

hace 4 semanas

Saltillo, México John Deere A tiempo completo

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

**Title**:Customer Support Planner

**Primary Location**:Mexico (MX) - Coahuila JD Shared Svcs-Loaders

**Function**:Customer & Product Support

John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.**Main Responsibilities**:

- Manages all aspects of customer support planning, including enterprise customer support process (ECSP) for enterprise product delivery process (EPDP), spontaneous export, and continuous improvement. Ensures customers receive the expected support for their product through the entire product life cycle
- Coordinates with the platform planning group to ensure high quality, high level enterprise product delivery process (EPDP) documentation for customer support.
- Work with the factory planning group and program management to facilitate cooperation within project teams and ensure priorities are set for customer support process (CSP) planning.
- Provides tracking and compliance for all customer support planning activities in the platform to ensure execution of enterprise product delivery process (EPDP).
- Tracks execution of early detection problem resolution (EDPR) projects to ensure initial quality of new products.
- Coordinates interaction and communication with customer support engineering, machine health, regional customer support and other platforms to ensure 360 degree Inputs into enterprise product delivery process (EPDP) phase 1.

**What Skills You Need**:

- Establishing action plans for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
- Ability to build effective work relationships and networks with people from diverse backgrounds and talents, inside and outside A&CS)
- Provide continuous feedback, instructions, and develop guidance to help the team accomplish target dates on EPDP programs.
- Placing a high priority on the external customer’s perspective when making decisions and taking action.
- A committed approach to developing self and others "How We Work" abilities

**What Makes You Stand Out**:

- Experience working with production systems and/or engineering to understand technical solutions
- Skill in interpersonal communication, negotiation and conflict resolution
- Customer support experience with customer interaction regarding products, parts, and services.
- Understanding of Customer Support Processes
- Diagnostics experience
- Understanding of Enterprise Customer Acquisition Process (ECAP), ETDP, ISDP and EPDP

**Education**:

- Degree in business, finance, engineering, sales or marketing or equivalent experience. - University Degree (4 years or equivalent)
- Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent)

**Inclusive Leadership feed the Worlds**

The World is counting on us to feed billions of people and build vital infrastructure in villages, towns, and megacities. We believe by strengthening the diversity of our workforce, we can give everyone their chance to leap forward. That´s why we celebrate diversity, champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.

John Deere-a proven business leader
- watch your potential grow.

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