Spanish English Bilingual Medical Scheduler and

hace 2 semanas


Desde casa, México Atlanta Pediatric TherapyApplied Pediatrics A tiempo completo

**Overview**:

- Welcomes patients and visitors on the telephone, and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone.
- Keeps patient appointments on schedule by notifying provider of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients’ anxieties and answering patients’ questions while translating the sessions to patients' parents.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining the confidentiality of medical and personal information.

**Position Schedule: MUST BE ABLE TO WORK SCHEDULE BELOW**
- **Full-time**_

40 hours per week 10:30 am-7 pm, (M-TH) Fridays 9 am-5:30 pm (Eastern Standard Time)

**Daily Tasks**:

- Specific Duties:_
- Schedules new patients for evaluations and ongoing appointments
- Translates for therapy treatment sessions and assessments virtually
- Places phone calls to patient families to collect medical history, schedule preferences, and other necessary information
- Cultivates and maintains strong partnerships with other healthcare providers to support referral business
- Faxing prescription requests and collecting patient documents from pediatricians
- Obtains and records all new patient information
- Requests relevant documentation from pediatricians, psychologists, schools, and parents
- Contacts insurance companies to ensure prior approval requirements are met
- Schedules new patients for evaluations and first-time visits
- Translates for therapy treatment sessions and assessments
- Precisely records data in EMR software

**Qualifications**:

- Must be bilingual (fluent in Spanish and English); both verbal and written skills are required
- Expert relationship builder and customer service skills, building sustainable relationships of trust through open and interactive communication
- Strong attention to detail; ability to achieve thoroughness and accuracy when accomplishing all tasks
- Active problem solver; ability to identify issues and create immediate resolutions without oversight
- Possess (or willing to learn) full knowledge of HIPAA guidelines and current federal/state laws regarding the release of health information and confidentiality
- Some colleges preferred; 1-4 years
- Drug-free environment
- Must pass a background check

Pay: $13,680.00 - $17,590.00 per month

COVID-19 considerations:
To keep our employees as safe as possible all patients are required to wear masks. In addition, we provide: masks, face shields, gloves, and temperature check stations at office entry. Plastic barriers have been installed to separate each working area.

**Education**:

- High school or equivalent (required)

**Experience**:

- Computer skills: 1 year (required)
- Sales: 1 year (preferred)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Spanish (required)

Work Location: Remote



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