Incident Management

hace 5 meses


Desde casa, México ALTUMWARE A tiempo completo

**ALTUMWARE **empresa de servicios de tecnología de la información, procesos y manufactura.
- **Te invita a formar parte de nuestro equipo**_

Somos un equipo de tecnología, creando y renovando aplicaciones, para dar la solución adecuada a nuestros clientes.

**INCIDENT MANAGEMENT**
- **Permanente / Ingles Avanzado / Remoto**_
- Tu eres el talento que buscamos:_

Conocimientos:

- **Incident management, Service management and change management** using Service now (or similar tools)
- Windows basic knowledge is required
- CRM Dynamics,
- Expert-level troubleshooting: L3 support tackles the most challenging technical issues involving in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
- Collaboration with L1 and L2 support: L3 support collaborates with lower support tiers, providing guidance and expertise to facilitate issue resolution.
- Vendor or developer liaison: L3 support may interact with product developers or vendors to address issues beyond the organization's scope.
- Continuous improvement: L3 support improves support processes, documentation, and training materials to enhance support capabilities.
- Incident management, Service management and change management using Service now( or similar tools)
- Active directory and group policy concepts
- Hands on daily reporting tasks
- CRM Dynamics basic knowledge will be added advantage.

Ofrecemos:

- **Sueldo bruto mencionado en base a desempeño en la entrevista**:

- Esquema 100% nomina
- Seguro de gastos médicos mayores para ti y tu familia
- Seguro de gastos médicos menores para ti y tu familia
- Seguro de Vida
- 15 dias de vacaciones al año
- Prima vacacional 25% de 15 días
- Días Festivos adicionales a la LFT
- Aguinaldo
- Utilidades
- Bonos por recomendado
- Vales de despensa
- Bonos de Gimnasio
- Incentivos por entrenamientos impartidos o apoyo en entrevistas técnicas
- Prestaciones de ley como IMSS, AFORE e Infonavit
- Training Curriculum (Tendrás Acceso a Certificaciones)
- Prestamos personales sin intereses

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $50,000.00 - $60,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Experiência:

- Incident Management: 5 años (Obligatorio)
- CRM Dynamics: 5 años (Obligatorio)

Idioma:

- Inglés Avanzado (Obligatorio)

Lugar de trabajo: Empleo remoto


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