Dynatrace Admin

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Dynatrace admin

**Responsibilities**:

- Maintain the Zurich North America’s Dynatrace Environment to Zurich Best Practices

and Standards.
- Build and configure new monitoring capabilities utilizing the Dynatrace platform.
- Work on developing and innovating best practices and processes used for supporting the

Dynatrace platform.
- Assist with building out the knowledge base and documentation related to the Dynatrace

platform at Zurich North America.

directly.
- Technically sound in admin and operational activities of Dynatrace Platform.
- Responsible for working with users and customers to document and strategize for process

improvements.

**Qualifications**:

- At least 4 years' experience in working with development/Operations team.
- Hands-on knowledge on Dynatrace, Splunk and good knowledge on any other monitoring

tools.

& report creation, problem and alert customization and automation.
- Good working knowledge in Dynatrace integration with tools like Servicenow.
- Good knowledge in alert monitoring, perform health checks, trouble-shooting issues, perform

escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
- Good understanding of SDLC, CI/CD, and building deployment pipelines on the cloud.
- Knowledge on Windows and Linux OS, infrastructure and platform management, networking,

AWS, IT troubleshooting, automation, microservices, Advanced AI Ops implementation, and

data analytical skills would be a value add.

database preferred
- Experience in tools such as JIRA, Confluence, ServiceNow, Other monitoring tools etc.
- Flexible with working hours based on the service requirement.

INTERNAL USE ONLY
- Excellent communication (written and spoken) skills.
- Demonstrates good active listening skills with an ability to interpret customers'

communications, to understand the gist of the problem.
- Demonstrates good listening skills with an ability to interpret customer communications, to

understand the gist of the problem/pain points and be able to propose solutions/workarounds to

the client with an eye for quality.

Education & Certifications - Dynatrace Certified Associate is required. Dynatrace Professional

Certification is a plus

**Why Cognizant?**

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.