Market Product Support Program Manager

hace 3 semanas


Tlaquepaque, México Hewlett Packard A tiempo completo

**ABOUT HP**

You are out to reimagine and reinvent what is possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what is next. We are in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion - it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive

We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. And we fervently believe that one powerful thought has the power to change the world. Interested in joining us? Let’s talk.

As the Product Support Manager in the CS Print NPI organization, you will be responsible for Print product readiness across AMS Markets. The main responsibility of the Market Product Segment Manager (MPSM) is to drive the service life cycle of HP products/services/solutions/business models in their theatre.
This role requires working with global functions to define service support strategy, training strategy & planning, including participation in product pre-launch testing in respective markets. This role serves as a connection between the GBU expectations and the regional support needs - driving and challenging support strategies for better customer experience and cost impact. The MPSM is ultimately responsible for the overall success of the service readiness and life-cycle activity for all Introductions. This ensures that the CS Organization provides the highest level of customer support at the first service transaction with our customers.

**Job specifics/responsibilities**:

- Leads and develops product support or solution(s) planning over the entire lifecycle, including end-to-end service delivery, sales readiness, and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
- Utilizes technical and business skills to lead complex cross-functional activities that drive continuous growth of the services business.
- Provides mentoring and guidance to peers and lower-level employees.

**Key deliverables/accountabilities**:

- Sets up and leads Integrated readiness teams for the assigned Print product segment.
- Drive and help to assess the efforts and costs for expanding existing capabilities or developing new ones for each NPI.
- Ensures all GBU and regional support requirements are met on schedule - Acts as an advocate of the region and helps mitigate discrepancies and risks. Identifies and removes roadblocks for the CS organization for each NPI.
- Collects regional CS needs of training units (IURs) and makes sure the IUR budget is met by prioritizing and optimizing order quantities. Orders units in system.
- Organizes Train the trainer F2F sessions (if required by GBU) prior to launch only for the appointed functions and ensures all needs for the same are met (including training units).
- Ensures all the CS teams have everything needed to be 100% ready to support products by FSD.

**Education (degree) and professional experience required**:

- Typically, 8+ years of experience in Service delivery, business planning, and project/program management.
- Experience in product management and supply chain process would be an added advantage.
- Good understanding of print technology.
- Experience in a virtual team environment.

**Other requirements**:

- Fluent in English, Spanish

**Personal skills and qualities**:

- Strong communication skills.
- Positive can-do attitude.
- Customer centric approach.
- Out-of-the-box thinking - able to find solutions.
- Influencing skills.
- Excellent teamwork skills.
- Able to understand global business processes and identify the impact of change.



  • Tlaquepaque, México Hewlett Packard A tiempo completo

    The Materials Compliance Program Manager will play a pivotal role in ensuring that HP's new product introduction (NPI) and existing products comply with evolving regulatory requirements and market access standards. Working closely with colleagues across different regions and business units, the Materials Compliance Program Manager will collaborate to...


  • Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Product Management Associate Manager Arrow Electronics is looking for a Product Management Associate Manager to join our team in Guadalajara! This position leads the team who acts as the liaison/interface between Arrow's sales team and suppliers, ensuring positive business relationships are maintained every step of the way. This position...


  • Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Market Intelligence Analyst As part of the Market Intelligence and Insights team, the Marketing Intelligence will lead competitive intelligence efforts and support market research efforts to better understand competitors, improve customer experience, and differentiate our marketing efforts in the marketplace to drive continued growth for the...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: Hiring Manager: Doug Krieger Level: Stafff IV Recruiter: Jennifer Pérez Deadline to apply: July 21th. 1 STATEMENT: The Global CoE Market Intelligence Analyst will support procurement categories with market intelligence reports, such as commodity trends, supplier base dynamics, or other factors impacting category strategies. This person will...

  • Engr Program Manager

    hace 7 días


    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Supports a single to a few projects within a medium scale program involving one or more functions driving the engineering development and implementation process for products or service offerings. - Developes portions of project documentation in accordance with provided plan and detailed specifications, including budgets, resource...


  • Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Manager Arrow's digital division is looking for their next stellar leads for our Guadalajara teams! **What You'll Be Doing** - Responds to inquiries regarding status of orders and resolves customer order difficulties. - Selects, develops, and evaluates personnel to ensure the efficient operation of the function. -...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **_Responsibilities: _** Become a program manager in the supply chain organization, introducing new products and refreshes into manufacturing plants for PC products. Develop new supply chain processes and improve existing processes. **_ Education and Experience Required: _** Enrolled in University. Program Management and Process Improvement skills desired.


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    Gather all project & service requirements with Sales/Customer-Verify complex requirements with GBU (examples: RAID requirements, bootleg BIOS, etc.)-Ensure all service questionnaires are filled out correctly and submitted in CD Online tool-Ensure all BOM tools (EZ Config, GSO, SCM, etc.) are used to verify that requirements are valid-Enter project...

  • Campaing Manager

    hace 4 semanas


    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Campaing Manager We are looking for a talented Campaign Manager to support in the execution of integrated marketing campaigns and programs. If you have a passion for project management and working with talented people, this is the role for you! **What You'll Be Doing** - Responsible for coordination & execution of marketing projects,...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Develops product support plans on medium complexity product families. - Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. - Sets product service metric goals,...

  • Service Segment Manager

    hace 3 semanas


    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, our vision is to create technology that makes life better for everyone, everywhere. This motivates us and inspires us. To invent, and to reinvent. To engineer experiences that amaze. We are looking for those who are insatiably curious, able to work across borders and without limits, and who possess the passion to help shape the future of sustainably...

  • Market Sc Operations

    hace 1 semana


    Tlaquepaque, México Hewlett Packard A tiempo completo

    HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. We are a company full of makers, dreamers, thinkers and inventors. We innovate to make an impact on the planet and contribute to humanity. Our culture shapes how we create technology that inspires ambitious and meaningful...


  • Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Business Operations Manager Principal Accountabilities - Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties....


  • Tlaquepaque, México Avnet A tiempo completo

    Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: - May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **_The Supply Chain Transformation & Resilience (SCTR) organization is searching for a Product Owner in its OTC CoE to develop and transform Customer and Channel Partner Order Capture capabilities in support of SC DTR._** **_ Responsibilities: _** **_As an OTC CoE product owner:_** - Collects user stories relevant to assigned SC OTC scope, features and...

  • Itad Operations Manager

    hace 4 semanas


    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Business environment** At HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere - every person, every organization, and every community around the globe. This motivates us - inspires us - to do what we do. To invent, and to reinvent. To engineer experiences that amazes. We are looking for...

  • Customer Support

    hace 4 semanas


    Tlaquepaque, México Azka IT Consulting A tiempo completo

    **Customer Support** Como **Customer Support **trabajarás en conjunto con un equipo de profesionales a nível global brindando soporte y atención personalizada de usuarios. **Requisitos**: - Experiência laboral enfocada en atención al cliente - Inglés conversacional fluido (Indispensable) - Bachillerato, Licenciatura o Ingeniería...


  • Tlaquepaque, México Hella A tiempo completo

    **CONFIGURATION & CHANGE MANAGER** Location Guadalajara, Mexico **Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...


  • Tlaquepaque, México Avnet A tiempo completo

    Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re...