Customer Services Representative

hace 7 meses

México Chemetall A tiempo completo

**_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law._**

**Company Description**

BASF/Chemetall, is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.

The chemical treatment of metal surfaces is BASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment.

**CUSTOMER SERVICE REPRESENTATIVE**

**Responsibilities**

**Formula for Success**:

- Fulfill order management in SAP
- Identify and implement process improvements.
- Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations.
- Ability to handle high-pressure, fast-paced environment requiring diligence to detail
- Proven analytical and critical thinking skills
- Ability to constructively manage conflicts and discrepancies towards positive resolution
- Prioritizing customer demand to assist with improved product flow
- Work with finance team to resolve customer credit and billing requests
- Collect and react to customer feedback and claims, derive insights for sales and technical service, forward requests - if necessary - to technical service
- Provide information about ECT products and services to customers
- Monitor history of order volume and product portfolio
- Derive strategic insights for marketing and segment managers
- Provide input for sales and production planning process: keep track on orders and coordinate with supply chain and operations to ensure frictionless product supply

**Ingredients for Success**:

- Advanced English
- BS Degree preferred
- 1-2 years of similar work experience required
- Relationship management and customer care on phone
- Understanding customer order patterns and support
- Analytical thinking: data analysis and evaluation
- Interface with supply chain and sales
- Knowledge of CRM software and SAP
- Excellent communication and administrative skills
- Strong listen, written and verbal communication skills
- High Ability to speak, write, and read English

**Create Your Own Chemistry: What We Offer You**:
**We offer an exciting growth opportunity with a very competitive, Total Rewards package, which includes a wide range of elements you need to be your best in every stage of your life**:

- A Competitive Base Salary
- Great benefits including health insurance (medical, dental, vision) and Paid Time Off, starting on the first day
- Retirement Benefits, including company matching contributions
- Various Lifestyle Benefits (Maternity/Paternity Leave, Pet Insurance, and more)
- Employee Discounts
- Matching Donations to your favorite cause
- Tuition Reimbursement

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