Fleet Partner Solution
hace 6 meses
Get started on an exciting career at Element_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
El Partner Fleet Partner Solution es parte de un equipo multifuncional responsable de la resolución de cualquier requerimiento Operativo del Cliente, proponiendo mejoras en procesos alineados a _Compliance_ y Políticas del cliente, asegurando un desempeño operativo sustentable y planes de acción cuando sea requerido.
Actividades:
- Manejo del Producto Completo desde una perspectiva de Operaciones para resolver cualquier requerimiento de los clientes Estratégicos (gestionados a través de los Gerentes de Flotilla) asignados a su Portafolio con un Seguimiento extraordinario.
- Creación, análisis y presentación de reportes Operativos con métricos de Desempeño de los clientes (periodicidad mensual)
- Resolución y Escalación en tiempo y forma (con el área de Operaciones y/o Comercial) de cualquier situación que comprometa la relación de negocio y trabajar en conjunto con el In-Plant (Si aplica) y áreas Operativas de Element
- Mantener una relación ejecutiva, constante y proactiva con los clientes asignados en su portafolio, y con las áreas de Element; logrando incrementar resolución de situaciones operativas durante el primer contacto (FTR)
Calificaciones
- Educación y Experiência
- Licenciatura, preferentemente en Admin. De Empresas, Industria de la hospitalidad o Ingeniería (titulado)
- Bilingüe: Español / Inglés.
- Al menos 3 años de experiência en Servicio a Clientes (Preferentemente en modalidad de manejo de Portafolio de Clientes, KAM o puesto Similar)
- Experiência en Leasing (Preferentemente de Vehículos)
- Disponibilidad para Viajar
- Conducción de Vehículos ligeros
- Conocimientos y Competencias
Fuertes habilidades de Liderazgo (formal o informal)
Excelente comunicación verbal y escrita
Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial
Toma de decisión bajo presión con análisis de riesgo
Excelente seguimiento a tareas y rápido aprendizaje
Trabajo en equipo y Cooperación
What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- or call _55 5018 7100._
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