Senior SAP Bo

hace 2 semanas

Saltillo, México SAP A tiempo completo

**We help the world run better**

Within the Product Engineering (PE) board area, the mission of ECS Delivery organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer’s cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

The SWAT team will focus on de-escalation or escalation avoidance for ECS customers with the main focus on “Go Green” plans. SWAT team will have various technical experts who would collaborate with various SAP stakeholder and customers to drive de-escalation.

To increase our delivery strength in the region, ECS delivery organization is looking for Experts to be part of the SWAT team who are expert in any of the given technologies SAP Basis, Database, Server management with prior experience of customer facing.

**THE ROLE**:

- You will be responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential.
- Your role will be SAP BO & BASIS Application Administrator driving critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore.

**EXPECTATIONS AND TASKS**:

- Avoid customer going to Red, Structural work to avoid escalations, using early warning dashboard
- Drive continuous improvement in the area of ECS architecture, ECS delivery and tools enhancement
- De-escalation of already escalated customer. (RED customer & Potential RED customer)
- De-escalate the customer by addressing the specific concerns from customer and by creating “RED” to “Green” plan.
- Regional SWAT team will engage directly with the customer along with CDM and TSM to de-escalate a customer situation

**SKILLS AND COMPETENCIES**:

- Strong experience as SAP BO Application Administrator in Global Operations along with SAP BASIS experience.
- Exposure to the automation tools /scripting or processes
- BO installations and upgrade, Planning, setup, and implementation.
- Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
- Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
- Ready to learn other SAP product administrations like cloud connector, S4HANA etc
- Organize / Structure day2day documentation

**EDUCATION AND QUALIFICATIONS**:

- 10+ years of related professional experience
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
- Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.

**EXPECTED TRAVEL**:

- Expected travel requirement is 10%

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 369605 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Senior Technical Quality Manager

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **General description of SAP Premium Engagements and TQM Purpose** A Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long term relationship with better access to SAP for topics...

  • IT Technology Services Senior Specialist

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** We are looking for analytical, solution-orientated Senior Basis Consultants experienced in NetWeaver & Non-NetWeaver technologies to keep SAP Enterprise Cloud Services (ECS) Customer systems running. **The Role** Our Senior Basis Consultants, as part of the Critical Incident Management team, are responsible for the 24x7...

  • SAP Contact Center Technologies Senior Consultant

    hace 5 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** The SAP CPIT CS CTG Contact Center Technologies team provides worldwide support for SAP’s contact center design and operations based on Sinch’s Contact Pro Omnichannel cloud solution. The Contact Center Technologies team specialists support and manage new communication technologies and ensures a rock solid, high quality...

  • IT Technology Senior Consultant SAP Cs Contact

    hace 7 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **PURPOSE AND OBJECTIVES** The SAP CPIT CS CTG Contact Center Technologies team provides worldwide support for SAP’s contact center design and operations based on Sinch’s Contact Pro Omnichannel cloud solution. The Contact Center Technologies team specialists support and manage new communication technologies and ensures...

  • Senior Technical Service Manager

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **ABOUT THE TEAM** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

  • IT Database Senior Consultant for Ecs Delivery

    hace 1 semana

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **PURPOSE AND OBJECTIVES** As part of the ECS Operations Team the Global Database Team is responsible for all databases. Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for other customers. For our Delivery Centers in Monterrey or Mexico City,...

  • IT Database Senior Consultant for Ecs Delivery

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **PURPOSE AND OBJECTIVES** As part of the ECS Operations Team the Global Database Team is responsible for all databases. Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for other customers. For our Delivery Centers in Monterrey or Mexico City,...

  • IT Business Services Senior Consultant

    hace 3 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Role Description**: The Enterprise Cloud Services (ECS) organization is responsible for providing Cloud Hosted Infrastructure & Application Managed Services to our SAP Customers. This enables the customers to gain advantage of HANA while becoming a Digital Enterprise without the necessity to invest in infrastructure and...

  • Senior Database Administrator

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **What you’ll do** We are seeking a talented Database Administrator with substantial technical skills to join our team in Monterrey or Mexico City. In this role, you will be responsible for supporting essential projects and managing the administration of our Enterprise Cloud Services Delivery environments. Our team is...

  • Ecs Technical Operations Senior Basis

    hace 1 semana

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Summary & Role Information**: Within the Product Engineering board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure...

  • Ecs Technical Operations Senior Basis

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** SAPECSCareers **Summary & Role Information**: Within the Product Engineering board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS...

  • Senior Database Administrator

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **What you’ll do** We are seeking a talented Database Administrator with substantial technical skills to join our team in Monterrey or Mexico City. In this role, you will be responsible for supporting essential projects and managing the administration of our Enterprise Cloud Services Delivery environments. Our team is...

  • Ecs Technical Service Manager

    hace 5 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** PROGRAM DESCRIPTION SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

  • Ecs Technical Service Manager

    hace 5 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **#SAPECSCareers** **Program Description** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end...

  • Technical Service Manager

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **PROGRAM DESCRIPTION** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and...

  • Senior Developer

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **What You'll Do**: - ** Develop Across the Stack**: You will work hands-on with our monorepo which encompasses Python, Go, TypeScript, and potentially more, addressing needs from backend logic to frontend development. - ** Enhance Automation and Integration**: Focus on automating hyperscaler account creation and lifecycle...

  • Senior Platform Engineer

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Job Overview**: **Key Responsibilities**: - Lead the operations and continuous improvement of automated cloud landscape management on SAP BTP. - Being an expert in operational task and also fulfill those tasks and services - Work towards transitioning the operations model to 24/5 or 24/7, establishing processes, ensuring...

  • Senior Cloud Operations Professional

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** SAPECSCareers **Job Overview**: **Key Responsibilities**: - Lead the operations and continuous improvement of automated cloud landscape management on SAP BTP. - Being an expert in operational task and also fulfill those tasks and services - Work towards transitioning the operations model from 8/5 to 24/5, and ultimately...

  • Ecs Launch Advisor for Rise

    hace 2 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Enterprise Cloud Services (ECS)** **Launch Advisors for SAP RISE projects** work with our largest and most exciting customers as they move their mission-critical SAP systems to our private cloud. Be a part of a global team that smooths the journey for the customer, working across multiple geographies and teams. **The...

  • Linux System Administrator/ IT Technology Services

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Summary**: **Role Information**: The Senior Linux & Cloud Administrator is responsible for 24x7 availability of SAP systems running in SAP ECS; Respond, troubleshoot and resolve alerts & incidents in the Linux OS or infra layer - VMWare/ Azure/ AWS/ GCP/ Baremetal; Being a L3 escalation point for productive issues;...