Training Instore

Purpose

The Instore Training Analyst is responsible for designing and creating personalized training for our in-store merchants in Mexico to promote overall adoption of Kueski Pay in-store.

This role is responsible for understanding our different verticals, profiles and characteristics of our merchants in order to deliver strategic training which include creative commercial, pedagogic and structural elements.

Key Responsibilities

Makes sure our merchants receive five-star training and are ready to offer Kueski Pay at POS

Develops, implements, and iterates on training strategies to deliver growth and positive experience for sellers

Formulates training plans with the power to turn sellers into Kueski Fans

Trains our internal team in charge of promoting Kueski Pay at POS

Monitors seller satisfaction to investigate both positive and negative feedback trends

Establish improvement plans and manage expectations with CX and Ops teams to deliver a plan that guarantees a sustainable and constant training adapted to the high turnover of sellers in storesIs aware of product changes and works ahead on training updates

Designs different training models according to each profile and industry

Continuously measures the success of the training to make sure the seller is being successful in promoting Kpay

Improves trainings to reduce reactive efforts in POS through educational materials and updated action plans

Anticipates and has clarity about the specific questions enterprise merchants have regarding Kueski Pay and adapts the training to each one of them

Formulates personalized training by verticals, location, tickets size

Position Requirements

3+ years of retails sales experience, including experiencing training sellers and/or sales teams

Strong industry knowledge of payments including credit and eCommerce solutions

Problem-solving passion and service orientationAbility to think and react in a high-energy, fast-paced environment

Outstanding communication and people skills

Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Demonstrates ability to analyze, using data to drive decision making

Ability to execute on plans and projects with mínimal resourcesBachelor’s degree required

**Benefits and Perks**:

- Major medical insurance
- Stock options
- Flexible work, including working from home 100% Remote
- Personal Days
- Saving Fund
- Pantry Vouchers
- 30 day Christmas Bonus