Intern Transportation Management

hace 2 meses

Ciudad de México Uber Freight A tiempo completo

Position Title

Intern - Ticket Administration

Department(s)

TM

Reports to

Sr. Manager, Operations

**Primary Job Accountabilities**
- The Customer Service Specialist on tickets administration shall keep the tickets follow up file as instructed by his direct boss
- Delivering the updates to the mentioned file shall occur on the times and dates indicated to keep information with no more than 2 days of age.

**Essential Functions and Tasks
- Update the Tickets Follow up File every Monday, Wednesday and Friday no later than 5:00 PM
- Contact with the specific users to obtain further comments
- Prepare customer specific reports as needed, instructions on how to prepare them and its content,

**Knowledge and Expertise**
- Sufficient understanding on follow-up activities
- Microsoft office tools utilization
- Organized and structure to provide accurate information to users
- Understanding in logistic operations (operational background)
- Be proficient to manage TMS as the main working tool.

**Competencies**
- Planning and organization: use time efficiently. Prioritize and plan work activities. He/she anticipates situations in advance and prepares to face them. Integrate changes seamlessly.
- Adaptability / Flexibility adapts to changes in the work environment to meet demands. Manage competitive demands. Accept criticism and comments. Manage difficult situations objectively and rationally.
- Sense of Urgency: Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.
- Multi-Tasking: handle multiple tasks simultaneously. Prioritize and organize assignments to make efficient use of time with great attention to detail.

**Skills**
- Organized
- Work under pressure
- Prioritization
- Problem solving
- Analytics
- Bilingual
- Proper communication abilities

**Travel**
- _Extensive travel is not required; however, availability is required_

**Experience**Education
- Studying engineering or similar
- Bachelor’s degree may be substituted for work experience requirements
- Fluent English

**Restrictions**Education**: Required
- Undergraduate Degree or better in Logistics /Supply Chain Management or related field
- Undergraduate Degree or better in Engineering or related field

**Skills**: Required
- Microsoft Word
- Microsoft Excel
- Bilingual English/Spanish

**Behaviors**: Preferred
- Detallista: Capaz de realizar una tarea determinada con todos los detalles necesarios para hacer el trabajo bien hecho
- Trabaja en equipo: Trabaja bien como un miembro de un grupo
- Innovador: Continuamente presenta nuevas ideas y demuestra ideas originales
- Entusiasta: Demuestra interés y placer intensos y desbordantes

**Motivations**: Preferred
- Espíritu emprendedor: Inspirado al buen desempeño por la capacidad para incentivar nuevas empresas en el negocio
- Logro de objetivos: Inspirado al buen desempeño mediante la ejecución de tareas
- Arranque automático: Inspirado al buen desempeño sin ayuda externa

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