Citrix Service Delivery Manager

hace 2 semanas

Cuajimalpa, México Takeda Pharmaceutical A tiempo completo

OBJECTIVES/_PURPOSE_ _
- Fulfillment of agreed business/financial targets customer satisfaction targets
- Experience of interpreting issues, recommending actions and following through changes across teams.
- Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development
- A_CCOUNTABILITIES_ _
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Supervision of project local teams and virtual resouces.
- Build competency, capability and capacity in Data Digital & Technology to meet current and future business requirements.
- Work with Business Operations to implement delivery efficiency measures.
- Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development.
- DIMENSIONS AND ASPECTS_

Technical/Functional (Line) Expertise
- Domain experience on service enablement is a plus (various; preferred)
- Experience in Agile development.

Leadership
- Facilitates a culture that is open for innovation and automation and removes barriers to an effective automation culture

Decision-making and Autonomy
- Ability to promote innovative thinking and self-development.

Interaction
- Help other teams and conventional parts of the organization build effective communication and interaction with the team.
- Coordinate interaction with other teams of one's own and other units.

Complexity
- Contribute to product development to the extent of her or his competence
- EDUCATION, BEHAVIOURAL COMPETENCIES_,_ AND SKILLS_:_***
- Bachelor's degree or equivalent
- 5+ years of relevant professional experience in service delivery management
- Experience in stakeholder relationship management. Influential in orchestrating key stakeholders and product teams to turn product vision into reality.
- Excellent oral and written communication skills, business acumen, and enterprise knowledge.
- Promote knowledge sharing and mentoring
- Work with virtual/agile teams in different locations, aligning and adapting different work, culture, and communication styles
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, quality control skills and good resource planning skills.
- Strong teamwork skills and attention to detail.

**Locations**:
MEX - Santa Fe

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time

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