Customer Project Manager

hace 5 días

Ciudad de México Ericsson A tiempo completo

**About this opportunity**:
We are now looking for a **Customer Project Manager** (CPM) in Mexico who will lead assigned customer projects in the **Cloud Software and Services (CSS)**, often leading or in support of broader Cloud Infra engagements. Currently, most of our projects have 5G Stand Alone/NFVi/Containerization. As a Customer Project Manager/Factory Manager you ensure that project goals are met, to ensure the customer’s expectations are fulfilled, and that the customer relationship is handled in the best possible way within the scope of delivery. The assignment is for some of the largest, most well-known and most innovative telecom operators in Latin America, Centro America, and Europe

Enjoy our hybrid work model and join our #TeamEricsson

**What you will do**:

- Accountable for successful delivery of assigned deployment projects as per scope & margins within agreed timelines.
- Establish the project plan baseline: define project scope, time plan budget hours
- Secure the necessary resources and supervise all activities.
- Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues.
- Ensure weekly and monthly project status reporting highlighting Gap’s, Risk and mitigation plans with support required. Recording and managing project issues and calling out where necessary to right stakeholders.
- Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.
- Handle project finance through JIRA: ensure periodic financial system monitoring & KPI adherence.
- Mentor the project team and support their professional growth
- Secure delivery compliance to both contractual and business case requirements
- Actively seek to improve top and bottom lines, managing project finances and by identifying and driving new business opportunities.
- Drive improvement activities related to risk assessments and risk management.
- Work closely with the delivery team during ac, responsible for contract execution strategy, cost estimations, time & resource planning.

**You will bring**:

- Customer-facing role with at least 4 years of Project Management experience.
- Communicative or fluent level of **English** & Spanish language due to local project requirements
- Strong academic (Bachelors, ideally Masters) and professional qualifications (PMP or equivalent).
- Consistent track record of successful Project / Program Management, with different project environments (green field deployment, rollout, swap, expansions, upgrades), including knowledge and experience of agile methodologies.
- Good domain experience - Telecom or Cloud
- Infra Domain
- A keen focus on results, including financial, customer satisfaction and growth.
- Good understanding of financial & commercial aspects as well as the pillars in delivery: Processes/Procedures, People/Organization, Tools/Systems.
- Strong ability to break down barriers to support a speedy execution in a high pace environment. Passion for innovation and simplification. Passion for customer business, service orientation
- Excellent interpersonal communication and organizational skills - experience with managing key internal and external stakeholders from technical teams to the executive suite.

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

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