Technical Support Consultant

hace 3 semanas

Saltillo, México Steelcase A tiempo completo

**Technical Support Consultant - Salesforce**

We are hiring an
**Technical Support Consultant - Salesforce **who will be supporting on the technical support and testing of the Steelcase commerce environments (B2B and B2C).

**What you will be doing**:
You’ll be responsible for handling day to day support requests, assisting with data issues, and completing testing for features completed by the developers. This position will require a strong relationship with team members and stakeholders. Attention to detail is critical to success.- Learn and understand B2B and B2C commerce environments (Salesforce B2B Commerce)
- Understand, troubleshoot, and resolve level 2 support issues. Document resolution steps. Work with development team to identify mitigating fixes to avoid future occurrences of issues
- Understand, troubleshoot, and support system integrations
- Develop reports requested by stakeholders
- Communicate with development team, customer support/account managers, and stakeholders
- Work with developers to test and verify functionality of new features and bug fixes
- Occasionally create user documentation and provide training
- Utilize bulk data maintenance tools
- Contribute as an active member of an agile scrum team: Participate in team and scaled ceremonies, refine/author bugs, and stories,
- Work effectively with mínimal supervision
- Uphold Steelcase core values

**Your future team**:
You will be part of the eBusiness Platform team, located in Steelcase’s business center in Grand Rapids, Michigan. The team consists of eight IT professionals across three countries (USA, Mexico, Romania). You will also work with external consulting firms to round out the development team. You will be part of the Customer Engagement Team within Steelcase Information Technology department. We work with customers to define user stories, design, and architect solutions, and execute projects from beginning to end. Our work primarily takes place within the Salesforce B2B Commerce Cloud environment.**Who you are**

**Required Skills and Competencies**
- Bachelor’s degree in an IT-related field or some equivalent experience
- At least 1 year of experience in a similar area
- Advanced English is a must.
- Proficient in MS Office with an emphasis on Excel
- Understanding of Software Development Lifecycle Process and tools (Azure DevOps, Repos, etc)

**Preferred Skills and Competencies**
- Excellent verbal and written communication skills
- Ability to learn and understand new systems from a configuration and admin perspective
- Ability to read and understand data formats such as XML and JSON
- Willingness to learn Salesforce platform
- Ability to understand system architecture and integrations at a functional level

**Would you answer YES to most of the following questions? If so, you are a great fit for this position**
- ** **Are you motivated by constantly learning new technology and by working with colleagues who encourage you to develop as an IT professional?
- Do you enjoy having fun while working hard?
- Is it your desire to work in a highly collaborative team setting, using Agile principles to bring customers into the software development process early on?
- Do you enjoy problem solving, even complex, multi-faceted problems?
- Do you enjoy the detailed nature of ensuring the solutions matches the customer’s needs?
- Are you interested in working in cross-cultural situations with colleagues and customers from Europe and Asia?

**Why people choose to work with us**:

- At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
- **Who we are**:

- Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.
- Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings

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