Membership Executive

**Company Description**:

- Work smart, have fun and make an impact_

**Our purpose is to guide all companies toward a sustainable world.**
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Duties include (but are not limited to):
Market management and development:

- Manage North American market of customers with the aim of maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
- Use available data to drive targeted actions to achieve objectives

Improve and implement:

- Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

Communicate:

- Coordinate with frontline teams to open further opportunities for upsell, (such as the Customer Care team to identify upsell opportunities through incoming cases) and to ensure content relating to upselling & value perception is effective
- Communicates value to customers on regional initiatives
- Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
- Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
- Share best practices, success stories and lessons learned with global colleagues
- Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Be pro-active:

- Identify and suggest process improvements to improve team efficiency
- Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
- Identify additional revenue opportunities to develop the rated company offering
- Represent the voice of the rated customer within EcoVadis

**Qualifications**
- Minimum 2 years experience in Business development and Customer facing roles
- Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
- Passion for excellent customer service
- Comfortable dealing with unhappy customers
- Ability to interpret data to identify actions
- Fluent in English & Spanish mandatory. Other languages are a strong plus
- Digital marketing experience a plus
- Comfortable presenting to large groups
- Team player
- Autonomous and proactive
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced, high-growth environment
- Enthusiasm and motivation to improve customer experience
- Proactive in suggesting, designing and implementing ideas and improvements

**Additional Information**
- ** Location**:Mexico City (Calz. Gral. Mariano Escobedo 526, office 822, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX)
- ** Hybrid position**:1 day per week in office
- ** Start date**:ASAP