Application Support Engineer

hace 1 semana

Ciudad de México NTT Data Services A tiempo completo

**Req ID**: 231976

We are currently seeking a Application Support Engineer to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).

**Applications Support Engineer**

**Day to Day job Duties: (what this person will do on a daily/weekly basis)**
- Assume ownership and end-to-end resolution of customer-initiated cases, tickets escalated from Tier 1, partner cases, as well as pervasive, critical issues in the Production environment.
- Respond, analyse, diagnose, and restore services of the failing component to an operational state within the committed SLAs.
- Attend the stand-up meetings and retrospectives to understand and pro-actively provide input on upcoming deployments and provide feedback on any issues from previous deployments.
- Work closely with Database teams to ensure DB needs, and configurations are built into the Continuous deployment process.
- Leverage and map gaps from assessed best practices and within internal RESIDEO engineering teams for re-use.
- Create Dashboards in Kibana for the teams to be able to easily interpret the logs & indexes.
- Engage Engineering team to re-baseline the alerts, metrics, and thresholds regularly.
- Collect requirements from Engineering team & Architect, Infra Ops and Data Ops teams.
- Establish Metrics & Thresholds, configure Alerts for all the KPI’s and review with Business team.

**Basic Qualifications**:

- Experience in fundamental aspects of cloud-based systems: virtualization, containerization, software-defined networking, security
- Proven track record in troubleshooting and optimization of complex systems
- Strong analytical and reasoning skills
- Good communication skills - ability to listen and understand architectural needs of a product development team
- Motivation and ability to independently research and implement solutions based on leading-edge technologies
- Ability to work in a distributed multicultural team

**Preferred skills**:

- DevOps - **Jenkins, Octopus, CI/CD exposure **- 3-5 Years experience
- Proven record in implementation and improvement of monitoring and observability services, including actionable alerting, SLIs/SLOs/Error budgets, Observability tools such as **Elasticsearch** - 3-5 Years Experience.

**Travel**: No Travel

**Degree**: Bachelor’s degree or equivalent professional experience in Computer Science, Mathematics, or other exact science

**Nice to Have; (But not a must)**
- Conversational knowledge on cloud concepts (Azure), on-prem servers/ network setup, Openshift/ AKS, Prometheus.
- Knowledge on IoT domain - home security & comfort devices.

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

**Job Segment**:Technical Support, Cloud, Developer, Virtualization, Consulting, Technology

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