IT Support Center Agent

hace 6 meses

Miguel Hidalgo, México Carter's A tiempo completo

QUESTIONNAIRE-6-9fa8b1dc583c0126376614445e380000

6901
**Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

**Project & Initiative Delivery: 10%**
- Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines

**Operations, Support & Service Delivery**: 80%**
- Address any and all customer service issues promptly
- Adhere to all productivity standards as communicated each week
- Address and resolves basic incidents and requests; log all incidents and requests; engage other service desk resources or appropriate Information Technology resources to resolve incidents that are beyond the scope of their ability or responsibility
- Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
- Perform root cause analysis on tickets and obtain advanced troubleshooting skills
- Communicate accurate and timely information through Service Interruption Notification process and other notification processes as required
- Ensure end-to-end user experience and provide a single point-of-contact for the customer
- Contact after hours and on-call support as prescribed by policy and procedure

**Administrative, Legal, SOX Compliance**:10%
- Adhere to and support Carter’s Information Technology standards, policies, and procedures
- Provision, maintain, and remove security privileges for end users in accordance with Sarbanes-Oxley and Carter’s policy and procedures

**SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY**:
**secondary functions (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)**:
**knowledge, skill and ability requirements (minimum competencies required for job performance)**:

- Demonstrated ability to learn customer support processes and techniques
- Strong analytical skills
- Possesses ability to methodically solve technical problems utilizing standard troubleshooting techniques
- Competency in MS Office Suite
- Customer service orientation and/or prior customer service training
- Must be willing to work a flexible work schedule and additional work hours to accomplish necessary work or for remediation of an information technology issue
- Ability to adhere to timely and regular attendance expectations in order to meet the needs of customers and all productivity standards
- Remediation of information technology issues

**prior work experience and educational requirements**:

- Bachelor’s degree preferred
- 1 - 2 years of IT Support Center experience preferred
- Customer Service training preferred

**PHYSICAL DEMANDS**:

- This role will primarily work from home
- Must be able to travel to Buckhead and Braselton facilities as necessary

  • IT Support Center Agent

    hace 1 mes

    Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completo

    About the Role:Carter's Brands, S.A. de C.V. is seeking a highly skilled IT Support Center Agent to join our team. As a key member of our IT Support Center, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.Key...

  • IT Senior Support Center Agent

    hace 6 meses

    Miguel Hidalgo, México Carter's A tiempo completo

    QUESTIONNAIRE-6-9fa8b1dc583c0126376614445e380000 6901 **Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a...

  • Bilingual IT Support Specialist

    hace 1 mes

    Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completo

    About the RoleCarter's Brands, S.A. de C.V. is seeking a highly skilled Bilingual IT Support Agent to join our team. As a key member of our IT Support Center, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAddress customer service issues promptly and professionallyAdhere to...

  • IT Support Center Agent

    hace 6 meses

    Miguel Hidalgo, México Carter's A tiempo completo

    QUESTIONNAIRE-6-9fa8b1dc583c0126376614445e380000 6901 **Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a...

  • Senior Technical Support Agent

    hace 4 semanas

    Hidalgo, México Carter'S A tiempo completo

    Carter's Inc. is a leading North American apparel retailer for babies and young children, offering a range of brands including Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. We're seeking a skilled Senior Technical Support Agent to join our team, providing exceptional customer support and technical expertise.Key Responsibilities:Serve as a Subject...

  • Retail IT Support Center

    hace 6 meses

    Miguel Hidalgo, México Carter's A tiempo completo

    QUESTIONNAIRE-6-9fa8b1dc583c0126376614445e380000 6901 **Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a...

  • Multilingual IT Support Specialist

    hace 1 semana

    Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Multilingual IT Support Specialist to join our team at Carters Brands, S.A. de C.V. This role will be primarily based in a remote work environment.Job SummaryThis position is responsible for providing exceptional technical support to customers through various communication channels, including phone,...

  • IT Support

    hace 2 días

    Miguel Hidalgo, México AMS A tiempo completo

    **Vacante para la empresa AMS en Zona Centro -Miguel Hidalgo, Ciudad de México**: **What's for you?** - A company with a strong brand and results to match. - Opportunity to interact with different areas of Marsh and career growth. - Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with...

  • IT Support Specialist

    hace 3 días

    Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completo

    Career HighlightsEstimated Salary: $55,000 - $70,000 per annum We are seeking an IT Support Specialist to join our team at Carters Brands, S.A. de C.V. About UsCarter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Your RoleYou will be...

  • Agente Call Center

    hace 6 meses

    Miguel Hidalgo, México MATSS CENTER A tiempo completo

    **Vacante para la empresa MATSS CENTER en Polanco -Miguel Hidalgo, Ciudad de México**: ¡Seguimos creciendo gracias a nuestro equipo! Por ello te estamos buscando. Estamos en la búsqueda de Asesores Comerciales para empresa nacional líder de financiamiento **Requisitos**: - Contar con experiência en Call Center al menos 1 mes - Disponibilidad...

  • Agente de Retencion en Broker Financiero

    hace 6 meses

    Miguel Hidalgo, México MATSS CENTER A tiempo completo

    MATSS CENTER ¡BUSCA AGENTES DE RETENCION! **Requisitos**: - Experiência mínima de 1 año como Agente de Retención en Broker Finaciero - Conocimiento de PC, CMR, EXEL y Analís de datos - Buena comunicación y habilidades interpersonales - Entendimiento de los mercados financieros OFRECEMOS: - Sueldo base de $10,000 mensuales + Comisiones en dólares...

  • Agente de Retencion en Broker Financiero

    hace 6 meses

    Miguel Hidalgo, México MATSS CENTER A tiempo completo

    MATSS CENTER ¡BUSCA AGENTES DE RETENCION! **Requisitos**: - Experiência mínima de 1 año como Agente de Retención en Broker Finacieros - Conocimiento de PC, CMR, EXEL y Analís de datos - Habilidades estadísticas - Buena comunicación y habilidades interpersonales - Entendimiento de los mercados financieros OFRECEMOS: - Sueldo base de $10,000...

  • Account Manager Servicios Contact Center Telefonía

    hace 5 meses

    Miguel Hidalgo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: **Sobre nosotros** - 30 años de experiência en el mercado, presencia a nível y fabricantes de soluciones para telefonía empresarial, comunicaciones unificadas en la nube y soluciones especializadas en call center, nos diferenciamos por ser innovadores y sin dudarlo, el...

  • IT Support Specialist

    hace 4 semanas

    Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completo

    About the Role:Carters Brands, S.A. de C.V. is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, addressing their inquiries, and resolving their technical issues in a timely and efficient manner.Key Responsibilities:• Provide technical...

  • Asesor Call Center Telemarketing Créditos

    hace 5 meses

    Miguel Hidalgo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: **Quiénes Somos** - Somos una Fintech internacional con presencia en Polonia, Suiza, España, EEUU y Latam, tenemos mucho crecimiento, por ello buscamos Ejecutivo de call center con experiência en telemarketing para ventas de servicios crediticios personales en nuestras...

  • Call Center Telemarketing Crédito Cobranza

    hace 5 meses

    Miguel Hidalgo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: **Sobre nosotros** - Somos una Fintech internacional con presencia en Polonia, Suiza, España, EEUU y Latam, tenemos mucho crecimiento, por ello buscamos Ejecutivo de call center con experiência en telemarketing para ventas de servicios crediticios y cobranza en esquema...

  • Agente de Call Center

    hace 5 meses

    Miguel Hidalgo, México Empeño Dondé Express A tiempo completo

    ¡EN FUNDACIÓN DONDÉ TE ESTAMOS BUSCANDO! Fundación Dondé, una de las principales Instituciones de Asistencia Privada con más de 100 años de prestigio en el ramo prendario y con la misión de ayudar a través de la educación Estamos en búsqueda de un "AGENTE DE CALL CENTER" Te ofrecemos: - Sueldo 100% nominal - Prestaciones de ley -...

  • Agente de Ventas

    hace 6 meses

    Miguel Hidalgo, México Konecta México A tiempo completo

    Estamos contratando agentes de ventas call center para campaña de izzi lider en telecomunicaciones **Requisitos**: - Experiência en ventas call center - Facilidad de palabra - proactividad - Ganas de trabajar OFRECEMOS - Sueldo base de $7469 brutos - Comisiones sin tope - Bono de $1000 por referidos - Capacitación pagada - Prestaciones de ley desde la...

  • Agente de Ventas

    hace 6 meses

    Miguel Hidalgo, México Konecta México A tiempo completo

    Estamos contratando agentes de ventas call center para campaña de seguros **Requisitos**: - Experiência en ventas call center - Facilidad de palabra - proactividad - Ganas de trabajar OFRECEMOS - Sueldo base de $7469 brutos - Bono de adherencia de $600 - Comisiones sin tope - Bono de $1000 por referidos - Capacitación pagada - Prestaciones de ley desde...

  • IT Support Specialist

    hace 4 semanas

    Hidalgo, México Carter'S A tiempo completo

    Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. We're looking for a skilled IT Support Specialist to join our team and help us deliver exceptional customer experience.Key Responsibilities:Maintain working knowledge of IT project initiatives to...