Tiktok Commerce-logistics Fulfillment Manager
hace 7 meses
Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our global logistics team, together we can enchance our ecosystem that is innovative, secure and intuitive for our users.
**Responsibilities**:
- Optimize the fulfillment experience, including fulfillment painpoint analysis and tracking, and set corresponding experience indicators for optimization.
- Analyze partner profiles and gain a deep understanding of performance requirements. Output fulfillment strategy for different partner layers.
- Educate and communicate with the partners about new practices, policies and enhancements that have been decided to improve their experience. Support their understanding of the processes and help them achieve better delivery performance and customer satisfaction.
- Responsible for the governance rules and motivation design, including the formulation and implementation of assessment rules and motivation design.
- Responsible for market competition research, improving platform partners' fulfillment capabilities and barriers.
**Qualifications**:
**Minimum Qualifications**:
- Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, operation management background.
- Proficiency in English and Spanish is required for the role.
- Proven experience with logistics solutions and program management experience.
- 5 years of working experience in logistics, experience in commerce platform is a plus.
**Preferred Qualifications**:
- Solid understanding of e-commerce marketplace operation and governance policy.
- Excellent communication skills with the ability to secure alignment.
- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
- Self-motivated and able to thrive in ambiguity and in a matrix environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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