Csr Controls

hace 6 días

San Pedro Garza García N L, México Johnson Controls A tiempo completo

**What are you going to do?**

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

**How will you do it?**

**Order Processing**
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders

**Enquiry handling**
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative

**Customer care**
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products

**Filing & miscellaneous**
- Case management in Salesforce
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details

**What are we looking for?**
- Fluent in English (conversational)
- Customer-oriented experience with a focus on details
- PC skills - MS office
- Communication and interpersonal skills
- Problem-solving
- SAP (desirable)

  • Controls Csr Sr

    hace 2 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Key Responsibilities**:- Verify order details, pricing, product availability, and shipping information to ensure accuracy.- Respond to customer inquiries regarding order status, product information, pricing, and shipping details.- Coordinate with internal departments (warehouse, shipping, sales, and billing) to ensure timely order fulfillment.- Follow...

  • Controls CSR

    hace 1 semana

    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    Job Summary: We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. This role is primarily responsible for processing customer orders efficiently and accurately while providing excellent customer support. The ideal candidate will have strong communication skills, attention to detail, and the ability to...

  • Controls CSR

    hace 3 días

    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    Job Summary: We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. This role is primarily responsible for processing customer orders efficiently and accurately while providing excellent customer support. The ideal candidate will have strong communication skills, attention to detail, and the ability to...

  • Csr Security Acvs

    hace 6 días

    San Pedro Garza García, N. L., México Johnson Controls International A tiempo completo

    **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Incoming calls management - Send order confirmation to...

  • Csr Applied Parts

    hace 2 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in the system (different order types)- ** Incoming calls management**:- Send order confirmation to...

  • Csr Industrial Refrigeration

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in the system (different order types)- Send order confirmation to customer (confirm delivery date...

  • Controls CSR

    hace 1 semana

    San Pedro Garza Garcia, Nuevo Leon, Mexico Johnson Controls A tiempo completo

    Job Summary: We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. This role is primarily responsible for processing customer orders efficiently and accurately while providing excellent customer support. The ideal candidate will have strong communication skills, attention to detail, and the ability to...

  • CSR Fire Detection

    hace 1 semana

    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job Description What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing Order input in the system (different order types) Incoming calls management Send order confirmation to...

  • CSR Applied Parts

    hace 1 semana

    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing Order input in the system (different order types) Incoming calls management Send order confirmation to customer...

  • CSR Applied Parts

    hace 5 días

    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer (confirm delivery...

  • CSR Fire Detection

    hace 5 días

    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job Description What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer...

  • CSR Fire Detection

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    Job DescriptionWhat will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer...

  • CSR Applied Parts

    hace 4 días

    San Pedro Garza García, México Johnson Controls A tiempo completo

    What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it?Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer (confirm...

  • Csr Ducted Parts Sr

    hace 4 semanas

    San Pedro Garza García, México Johnson Controls International A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- ** Incoming calls management**:- Order input in the system (different order types)- Send order confirmation to...

  • Customer Service Representative

    hace 3 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What Will You Do?**- Follow up on transactions to ensure that the agreed quantities of products are delivered to the customer as specified in the sales offer/order, at the agreed time and place.**How Will You Do It?**- ** Order Processing**:- Input orders into the system (various types of orders).- Handle incoming calls.- Send order confirmation to the...

  • Customer Service Representative

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    What Will You Do?Follow up on transactions to ensure that the agreed quantities of products are delivered to the customer as specified in the sales offer/order, at the agreed time and place.How Will You Do It?Order Processing:Input orders into the system (various types of orders).Handle incoming calls.Send order confirmation to the customer (confirm delivery...

  • Customer Service Representative Ducted Parts Specialist

    hace 6 días

    San Pedro Garza García, Nuevo León, México Johnson Controls International A tiempo completo

    **Job Overview**Johnson Controls International is seeking a skilled Customer Service Representative Ducted Parts Specialist to join our team. In this role, you will be responsible for ensuring that customers receive their products in a timely manner, while also handling any issues that may arise during the delivery process.**Key Responsibilities:**Process...

  • Ducted Parts Fulfillment Coordinator

    hace 5 días

    San Pedro Garza García, Nuevo León, México Johnson Controls International A tiempo completo

    **Job Title: Ducted Parts Fulfillment Coordinator**Johnson Controls International is seeking a highly motivated and detail-oriented individual to join our team as a Ducted Parts Fulfillment Coordinator. In this role, you will be responsible for coordinating the flow of ducted parts from receipt to delivery, ensuring accurate and efficient...

  • Controls CSR

    hace 1 semana

    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    Job Summary: We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. This role is primarily responsible for processing customer orders efficiently and accurately while providing excellent customer support. The ideal candidate will have strong communication skills, attention to detail, and the ability to...

  • CSR Fire Detection

    hace 3 días

    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    Job DescriptionWhat will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer...