Returns Service Representative Jr

hace 3 meses


Tlaquepaque, México Hewlett Packard A tiempo completo

This role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The role follows standard procedures while adhering to legal and ethical standards and undergoes training to enhance skills.
**Responsibilities**
- Assists in developing and implementing customer engagement plans aligned with the organization's goals and objectives.
- Responds to returns related customer inquiries, feedback, and complaints promptly and keeps clients informed of the organization’s offerings and ongoing promotions.
- Utilizes eClaims, IRL, eDIR and Oulook software to track customer interactions and SLA responses.
- Gathers and analyzes customer feedback to identify areas for improvement and collaborates with internal teams to implement changes based on customer input.
- Communicates returns RMA and pick up status to customers and internal partners in a clear and timely manner.
- Escalates complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.
- Undergoes training and development to gain a better understanding of customer engagement processes and best practices.
- Ensures that customer engagement practices comply with relevant regulations, including data privacy laws.

**Education & Experience** Recommended**
- Four-year Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.

**Preferred Certifications**
NA

**Knowledge & Skills**
NA

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

**Complexity**

**Disclaimer



  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative Jr. to join our team at Hewlett Packard Enterprise. As a Junior Returns Agent, you will play a vital role in addressing customer concerns related to returns and ensuring seamless interactions with our internal teams.Key Responsibilities:Act as the primary point of contact for customers...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is a Customer Service Representative within the US Customer Operations team. Our charter is to deliver Total Customer Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Acts as a first point of contact for regular, on - going customer accounts on daily operational matters. - Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs). - Collaborates with other functions and...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Acts as a first point of contact for regular, on-going Direct Returns process issues on daily operational matters. - Resolves operational issues that may arise from the end-to-end Direct Returns process (e.g., physical claims, refusals, non-conventional processes such as leased units returns to name just a few). - Engages with...


  • Tlaquepaque, México IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...


  • Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    We are seeking a talented Multilingual Customer Service Representative to join our team at Tata Consultancy Services (TCS). This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and wants to grow with a leading international company.The ideal candidate will have 1 year of experience in customer...


  • Tlaquepaque, México Tata Consultancy Services de México S.A. de C.V. A tiempo completo

    Si hablas Ingles este puesto es para ti! ¡Tata Consultancy Services está buscando perfiles de Atención al Cliente para retail, no ventas, no facturacion, no cobranza, unicamente atencion a cliente! ¡Trabaja en una de las mejores empresas de Guadalajara y gana los mejores salarios del mercado! ¡Todo lo que necesitas es poder comunicarte en...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Acts as a first point of contact for regular, on - going customer accounts on daily operational matters. - Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs). - Collaborates with other functions and...


  • Tlaquepaque, Jalisco, México Intouchcx A tiempo completo

    About IntouchCXWe are a global leader in customer experience management, digital engagement, and technology solutions. Our team of experts provides remarkable customer experiences for the world's most innovative brands.**Our Current Opportunity**We are seeking bilingual inbound customer service representatives for our team in the Guadalajara Metropolitan...


  • Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Service Representative Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...


  • Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo

    **Avantive Solutions Mexico**, a leading call center in the country, is seeking talented individuals to join its team as Customer Service Representatives.We are looking for professionals who can provide exceptional customer service and build strong relationships with clients. As a Customer Service Representative, you will be responsible for communicating...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is a US PS Indirect Customer Service Representative within the US Commercial Order Fulfillment team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork and process knowledge while contributing to HP’s financial goals. **_ Responsibilities: _** - Acts as a first point of...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced. Interacts on a daily basis with external customers in written ad oral conversations and with other HP teams that are key to the end to end resolution of the queries (Sales, planning,...


  • Tlaquepaque, Jalisco, México Intouchcx A tiempo completo

    About IntouchCXWe are a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience and 18,000+ team members worldwide, we provide remarkable customer experiences for innovative brands.About the JobWe are currently hiring full-time and part-time Inbound Customer Service Representatives to...


  • Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Tata Consultancy Services (Tcs). As a key member of our international support staff, you will play a crucial role in delivering exceptional customer experiences and resolving issues efficiently.This is a full-time position with a competitive salary range of $16,000 -...


  • Tlaquepaque, Jalisco, México Db Roberts Company A tiempo completo

    About Db Roberts CompanyOur company provides top-notch service and support to customers across various industries, including electronics, automotive, and mechanical metal. We're seeking a skilled Customer Service Representative to join our team.Job SummaryWe're offering a challenging and rewarding role for an experienced customer service professional to work...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Recruiter: Alma Martinez** **This position reports to: Azucena Castellanos** ** STATEMENT**: The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated...