Manager of Customer Success Management

hace 3 semanas


Ciudad Juarez, México North American Production Sharing de México S.A. de C.V. A tiempo completo

**Responsibilities**:

- Leading the Customer Success Management organization in Mexico
- Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)
- Customer relationship management including full program responsibility with both, existing and new customers, in North America
- Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and NWC management)
- People & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production)
- Establish strong local Customer Success Management leaders/team (coaching & mentoring) in close collaboration with the North American Management Team
- Collaboration with colleagues in other region in support of the Mexican business
- Positioning and representing the company experience with customers

**Requirements**:

- +5 years of experience in a similar position
- Managing a P&L in a similar industry
- Sales & marketing of industrial services / customer experience environment
- Strong program management competencies in technology services environment
- Proven track-record in a similar role in the industrial services industry
- Negotiation with customers (pricing/contracts)
- Strong leadership and communication
- Strong business process mindset / understanding of information systems (SAP) and business intelligence tools, KPI Management
- Financially savvy (pricing, profitability, growth)
- English (business fluent)

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $1.00 - $2.00 al día

Horario:

- Lunes a viernes

Prestaciones:

- Seguro de gastos médicos mayores
- Vales de despensa

Pregunta(s) de postulación:

- ¿Cuál es tu nível de inglés? Hablado, escrito y entendido.

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- trabajando en un EMS: 3 años (Deseable)
- una posición similar: 5 años (Deseable)

Lugar de trabajo: Empleo presencial



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