Business Analyst, Support, Capital Markets

hace 2 semanas

Ciudad de México Adenza A tiempo completo

Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview
As a Product Support Business Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso software. You would also provide advice on the configuration and use of Calypso and participate in the product enhancement request process. You will work with customers, partners, and internal groups including Engineering, Quality Assurance, Product Management, Customer Delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

**Responsibilities**:
Work collaboratively with case creators (Customers, Partners, and Adenza Customer Delivery) to resolve product issues they reported.
Confirm submitted Product Support cases contain the information required to work starts.
Understand, analyze, and replicate product issues.
Provide known resolutions and/ or advice to Customers, Partners, and Adenza Customer Delivery.
Request product fixes from Engineering.
Test and deliver hotfixes.
Participate in the creation of new tools or new processes to improve customer satisfaction or improve Customer Support effectiveness/efficiency.
Ensure assigned Product Support cases are moving as quickly as possible through the Customer Support process flow and escalate issues to Customer Support Management when necessary.
Mentor new Customer Support team members
Skills And Requirements
Bachelor or master’s degree in business / Finance field or equivalent
A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded). Expertise in other financial products like interest rate derivatives, foreign exchange and other derivatives is an added advantage.
Basic Understanding of Collateral Management and margining.
Basic Understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management and corporate actions.
Business Analysis Skills with very strong Mathematical and Analytical Background
Professional working proficiency in English and Spanish is a must.
Knowing Java is not mandatory but will be an added advantage
At least 3 - 5 years relevant, working experience within the banking/financial industry
Experience of working in a Software company and/or knowledge of Object-Oriented
Programming is a plus
More About Us

**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.

**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-PS1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, se

  • Business Analyst, Support, Capital Markets

    hace 4 semanas

    Ciudad de México Adenza A tiempo completo

    Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating...

  • Business Analyst, Support, Capital Markets

    hace 3 semanas

    Ciudad de México Adenza A tiempo completo

    Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating...

  • Business Analyst, Support, Capital Markets

    hace 1 semana

    Ciudad de México, Ciudad de México Adenza A tiempo completo

    Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza...

  • Business Analyst, Support, Capital Markets

    hace 2 semanas

    Ciudad de México Adenza A tiempo completo

    Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating...

  • Capital Markets Operations Analyst

    hace 2 meses

    Ciudad de México Stori Card - MX A tiempo completo

    **About Stori** Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in...

  • Capital Markets Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México ProducePay A tiempo completo

    ProducePay is a tech-based cash flow solution founded in 2014, that provides domestic and foreign fresh produce farmers (growers) who ship to the U.S, Europe or LatAm, with immediate access to distribution and financing. ProducePay's solutions provide the working capital fresh produce growers need to put seeds in the ground, grow their commodities, complete...

  • Capital Markets Manager

    hace 3 semanas

    Ciudad de México TMF Group A tiempo completo

    **Job Purpose**: **KEY RESPONSIBILITIES AND QUALIFICATIONS**: The role includes but is not limited to the responsibilities listed below. - Cooperate with the Global Head, Latam Coordinator and US based colleagues in pitching TMF’s North Latin America capital markets capabilities to US and Mexican law firms, banks and other intermediaries; - Cooperate with...

  • Capital Markets Manager

    hace 1 semana

    Ciudad de México, Ciudad de México TMF Group A tiempo completo

    Job Purpose:KEY RESPONSIBILITIES AND QUALIFICATIONS:The role includes but is not limited to the responsibilities listed below. Cooperate with the Global Head, Latam Coordinator and US based colleagues in pitching TMF's North Latin America capital markets capabilities to US and Mexican law firms, banks and other intermediaries; Cooperate with Capital Market...

  • Capital Markets Operations Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Stori Card - MX A tiempo completo

    About StoriStori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with...

  • Head of Capital Markets

    hace 1 mes

    méxico Angel Ventures A tiempo completo

    About Kueski Founded in 2012 with the mission to improve the financial lives of people in Mexico, Kueski is the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for its innovative financial services. Its flagship product, Kueski Pay, allows customers to make purchases and pay later, both online and in physical...

  • Head of Capital Markets

    hace 3 semanas

    méxico Angel Ventures A tiempo completo

    About Kueski Founded in 2012 with the mission to improve the financial lives of people in Mexico, Kueski is the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for its innovative financial services. Its flagship product, Kueski Pay, allows customers to make purchases and pay later, both online and in physical...

  • Sr Analyst IT Business Systems

    hace 2 meses

    Ciudad de México Nestle A tiempo completo

    SR ANALYST IT BUSINESS SYSTEMS SR ANALYST IT BUSINESS SYSTEMS This position will support the Exceedra TPM solution working closely with IT and our business partners to identify and resolve issues within the product and it’s middleware. Responsabilities: - Functional expert to liaise between business and IT supporting teams providing timely...

  • Consultor/a Business Analyst

    hace 7 días

    Ciudad de México Scotiabank A tiempo completo

    ¡Gracias por tu interés en Scotiabank! Nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. **FUNCIONES**: El Consultor/A Business Analyst es responsible de seguir puntualmente la práctica de Analistas de negocio...

  • Sr Analyst IT Business Systems

    hace 1 semana

    Ciudad de México, Ciudad de México Nestle A tiempo completo

    SR ANALYST IT BUSINESS SYSTEMSSR ANALYST IT BUSINESS SYSTEMSThis position will support the Exceedra TPM solution working closely with IT and our business partners to identify and resolve issues within the product and it's middleware.Responsabilities: Functional expert to liaise between business and IT supporting teams providing timely communication and...

  • Junior Capital Markets Associate

    hace 2 meses

    Ciudad de México ProducePay A tiempo completo

    ProducePay is transforming the fresh produce industry by giving more power to farmers through a transparent marketplace, flexible financing, and better market insights. The Capital Markets team sits in a unique position at ProducePay, working with the entire Company from the Sales team to the Board of Directors. The team takes the lead with the Co-Founders...

  • Consultor/a Business Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Scotiabank A tiempo completo

    Gracias por tu interés en ScotiabankNuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente.FUNCIONES:El Consultor/A Business Analyst es responsible de seguir puntualmente la práctica de Analistas de negocio atendiendo dentro...

  • Business Analyst Sr

    hace 1 semana

    Ciudad de México, Ciudad de México PPG Industries A tiempo completo

    InternaAs a Sr. ANALYST you will advise associates in conducting efficient financial analysis of the business across the value chain, pricing and costs, to drive them towards growth and profitability.Key Responsibilities Support the business unit to analyze, understand and fulfill their sales plans as part of the growth strategies. Perform profitability...

  • Senior Business Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Senior AnalystTeam and Role Overview The Client Delivery team in CDC Mexico is scaling rapidly due to increased client wins and demands. We are seeking a Regulatory Solutions Consultant with relevant work experience in the capital markets or at a financial software company. You will be part of a team of consultant which will be designing, implementing, and...

  • Business Analyst

    hace 2 meses

    Ciudad de México Capital Empresarial Horizonte A tiempo completo

    Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita: - **Business Analyst.**_ **Perfil**: Escolaridad: Lic. En Ciencias de la Informática, informática administrativa, matemáticas aplicada a la computación o afín. (Titulado o pasante). Experiência: mínima de 3 años. Se puede...

  • Finance Analyst

    hace 2 semanas

    Ciudad de México ABBVIE A tiempo completo

    The Financial Analyst is responsible for supporting ongoing financial forecasting and planning and assists with the development of financial models to support decision making related to business issues (e.g. new product development analysis, product portfolio analysis, expense/investment analysis, profitability of new opportunities, impacts of regulatory...