SAP Cs Uc Technologies Senior Consultant

hace 4 meses

Saltillo, México SAP A tiempo completo

**We help the world run better**

The SAP CPIT CS CTG Unified Communication Technologies team provides worldwide collaboration & telephony services for SAP based on Microsoft Teams as a managed service. The Unified Communications team specialists support and manage new communication technologies and ensures a rock solid, high quality and reliable service for our internal clients to enhance the productivity of SAP employees.

Within our team, we practice a trust-based working model. If you need to work flexibly, you can do so given your manager’s agreement.

**Expectations and Tasks**:
Do you like to work with people in a very dynamic environment? How about being challenged by the latest technologies? Would you also enjoy working within a virtual international team, which provides opportunities to deliver innovation and solve complex problems? Then this position is perfect for you. We are fully committed to delivering the right mix of collaboration services to SAP’s workforce to enable their success.

As a member of our team, you will:

- Be located at and work from within SAP office in Mexico City 3 days per week on a flex-work model
- Detect, address and resolve complex issues
- Analyze and provide professional recommendations on non-standard items
- Share best practices and lessons learned, and leverage them for future enhancements
- Assist in monitoring service quality and preparing service reports
- Be able to also explain complex scenarios with simple words, and also be able to assist and train end-users/agents if this is required
- Work with design team on strategies that helps meet customer needs.

**Required skills**:

- Minimum two years of experience in IT operations/ managing services
- Excellent interpersonal skills - communicating with others, problem solving and decision making
- Positive attitude, sociable, a team player who is service oriented
- Ability to work without supervision and take ownership of assigned tasks
- Strong analytical capabilities and process thinking
- Ability to work with carriers and service providers
- Microsoft Teams enterprise and telephony operations skills
- Proven ability to work in a virtual team environment
- Decision making - Demonstrate accountability and commitment by preparing decision-making processes
- Highly motivated, can-do attitude and result oriented
- Strong team player, experienced in working with virtual and international teams
- Strong oral and written communication and presentation skills
- Willingness to accept additional responsibilities
- Excellent in English, both written and verbal

**Preferred skills**:

- Familiarity with Enterprise collaboration technology like Microsoft Teams, O365
- Working knowledge of networking technologies

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 392844 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • SAP Cs Uc Technologies Senior Consultant

    hace 4 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** The SAP CPIT CS CTG Unified Communication Technologies team provides worldwide collaboration & telephony services for SAP based on Microsoft Teams as a managed service. The Unified Communications team specialists support and manage new communication technologies and ensures a rock solid, high quality and reliable service for...

  • Senior IT Consultant for SAP Technologies

    hace 11 horas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    **Senior IT Consultant Role**Join SAP as a Senior IT Consultant and take on a challenging role in our IT team. As a Senior IT Consultant, you will be responsible for conducting Root Cause Analysis for major incidents and presenting findings to senior management. You will also plan, set up, implement, and operate SAP technologies to achieve ambitious...

  • SAP Contact Center Technologies Senior Consultant

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** The SAP CPIT CS CTG Contact Center Technologies team provides worldwide support for SAP’s contact center design and operations based on Sinch’s Contact Pro Omnichannel cloud solution. The Contact Center Technologies team specialists support and manage new communication technologies and ensures a rock solid, high quality...

  • IT Technology Senior Consultant SAP Cs Contact

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **PURPOSE AND OBJECTIVES** The SAP CPIT CS CTG Contact Center Technologies team provides worldwide support for SAP’s contact center design and operations based on Sinch’s Contact Pro Omnichannel cloud solution. The Contact Center Technologies team specialists support and manage new communication technologies and ensures...

  • Senior Network Consultant

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    Job Title: Senior Network ConsultantWe are seeking a highly skilled Senior Network Consultant to join our Global Corporate Office Network Service team. As a key member of our team, you will be responsible for designing, deploying, operating, and continuously improving our global network infrastructure.Main Responsibilities:Design and deploy network...

  • SAP Technology Consultant

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About UsSAP is a leading provider of enterprise software solutions, helping organizations run better and improve people's lives.Our Intelligent Enterprise solutions enable businesses to become more agile, responsive, and customer-centric.Job DescriptionWe are seeking a highly skilled and experienced SAP Technology Consultant to join our team. As a key member...

  • Senior IT Consultant for Contact Center Technologies

    hace 4 días

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    **We help the world run better****PURPOSE AND OBJECTIVES**The SAP Contact Center Technologies team provides worldwide support for SAP's contact center design and operations based on Sinch's Contact Pro Omnichannel cloud solution. The team specialists support and manage new communication technologies and ensure a rock solid, high quality and reliable service...

  • IT Technology Associate Consultant Linux- SAP

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **About SAP** **Purpose and Objective** Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures...

  • IT Technology Consultant

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **About SAP** **Purpose and Objective** Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures...

  • IT Technology Consultant Linux- SAP Enterprise

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Purpose and Objective**: Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs,...

  • IT Technology Consultant Linux- SAP Enterprise

    hace 4 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Purpose and Objective** **The Role**: As an IT Technology Consultant, you will be responsible for: - Handling Incidents, Alerts, and Service Requests - Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. - Planning, setup, implementation, and operation of SAP technologies...

  • IT Technology Senior Consultant Ecs

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **What you'll do** As IT Technology Senior Consultant, you will be responsible for: - Conducting Root Cause Analysis for major incidents (production and non-production systems) and getting into the depth of the problem to find a permanent fix - Presentation to senior management on findings of RCA and driving weekly status...

  • IT Consultant Linux Enterprise

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    Unlock Your Potential as an IT ConsultantAbout the RoleWe are seeking an experienced IT Consultant to join our team, specializing in Linux Enterprise solutions. As an IT Consultant, you will be responsible for delivering and maintaining complex SAP landscapes, providing technical expertise and support.Key ResponsibilitiesHandling Incidents, Alerts, and...

  • Senior Basis Consultant For Critical Incident Management

    hace 11 horas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    We are looking for analytical and solution-oriented Senior Basis Consultants with experience in NetWeaver and Non-NetWeaver technologies to ensure the 24x7 availability of SAP systems running on SAP Enterprise Cloud Services (ECS).The role of our Senior Basis Consultants involves supporting, troubleshooting, and resolving alerts and incidents, as well as...

  • IT Technology Consultant Linux

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    Job Title: IT Technology Consultant LinuxWe are seeking an experienced IT Technology Consultant Linux to join our Enterprise Cloud Services Delivery Technical Operations team. As a key member of our team, you will be responsible for delivering and maintaining complex SAP landscapes, providing technical expertise and support, and ensuring high availability of...

  • Solution Owner for Sap´s Intelligent Enterprise

    hace 4 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **ABOUT US** SAP’s vision is to help the world run better and improve people’s lives. Being part of the IE Solutions organization, the IE System Operations (IESO) team is responsible for the E2E operation of SAP´s internal mission critical services based on SAP´s own or other innovative technologies to run our global...

  • Senior Technical Service Manager

    hace 13 horas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About the RoleSAP is the global leader in business software, and our Enterprise Cloud Services (ECS) organization is dedicated to maximizing customer success. We're seeking an accomplished SAP Basis Consultant to join our team as a Technical Service Manager. As a key member of ECS, you'll contribute to SAP's global strategy of helping customers adopt SAP...

  • Senior Basis Consultant for Critical Incident

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** We are looking for analytical, solution-orientated Senior Basis Consultants experienced in NetWeaver & Non-NetWeaver technologies to keep SAP Enterprise Cloud Services (ECS) Customer systems running. **The Role** Our Senior Basis Consultants, as part of the Critical Incident Management team, are responsible for the 24x7...

  • Senior Network Consultant

    hace 4 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** The Global Corporate Office Network Service team manages the internal corporate office networks for more than 200 locations at SAP. The team is responsible for the end-to-end delivery of the data network services in SAP’s Internal Corporate Network. We are looking for an experienced network engineer with solid knowledge...

  • Senior Contact Center Consultant

    hace 3 días

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    **Delivering Exceptional Customer Experiences**The SAP Contact Center Technologies team is responsible for providing worldwide support for SAP's contact center design and operations based on Sinch's Contact Pro Omnichannel cloud solution. As a member of our team, you will play a crucial role in ensuring a rock-solid, high-quality, and reliable service for...