Adiminstrador de Servicio Tmx Mt

hace 2 semanas

Apodaca, México Trumpf A tiempo completo

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.
SIS Projects:

- Spare parts request
- Installation plan

Preventive Maintenance:

- Coordination of preventive maintenance missions.
- Customer support with necessary spare parts.
- Sale of Service policies.
- Facilities:

- Coordination of facilities missions.
- Customer support with spare parts and necessary technical information.
- Preventive Maintenance:

- Attend to the customer when requesting preventive maintenance.
- Provide you with a quote for the service.
- Provide you with a list of spare parts that are required.
- Cost-benefit analysis per service contract.
- Generate graphic documents that support the previous point based on cost and benefit statistics (diagrams, graphs, analysis of consumption, savings and costs).
- Make proposals for contract sales.
- Carry out a preventive maintenance plan.
- Coordinate the mission of the Service Engineer.
- Assist the technician with information of general interest.
- Assist the client in any doubt that arises.
- Carry out and update a real-time control of the status of each preventive maintenance in the present and future already scheduled.
- Notify the customer when their contract is about to expire and if their preventive maintenance has not yet been done.
- Notify the customer when their new machine contract or warranty is about to expire and invite them to renew the contract.
- Ensure that the Service Engineer's mission ends satisfactorily.

Facilities:

- Answer the call or contact the customer in a timely manner upon arrival of the machine.
- Send technical information (pre-installation manual, layout, images, etc.) to the client.
- If it is a used machine, the customer is provided with a quote and the list of necessary spare parts.
- Provide installation letter describing the requirements necessary to provide the service.
- Attend meetings with the client virtually and sometimes in person to clarify doubts in addition to guiding them to good practices for the correct installation.
- Asegurarse que el cliente reenvié el checklist contestado de preinstalación.
- Proporcionar un cronograma (diagrama de Gantt) al cliente donde muestre las actividades y su duración de la visita del técnico.
- Coordinar la misión del Ingeniero de Servicio en campo.
- Asistir al Ingeniero de Servicio con ayuda visual, diagramas o dibujos.
- Pedir partes faltantes o en garantía por instalación.
- Llevar y actualizar un control en tiempo real del estatus de cada instalación en curso y a futuro basándose en una lista de verificación de cada paso para completar la instalación.
- Asegurar que la misión del Ingeniero de Servicio termine satisfactoriamente.
- Asegurar que se firme el protocolo de aceptación por parte del cliente.
- Administrar disco duro donde se almacenan los respaldos de la información de las máquinas para futuras reparaciones.
- Invitar a los clientes a registrarse a la aplicación “Service App” del portal “MyTRUMPF”.

Ofrecemos:

- Prestaciones y Beneficios superiores a la Ley
- Entorno de trabajo de vanguardia con la última tecnología
- Asunción temprana de responsabilidades y tareas variadas
- Capacitación y actualización constante
- Flexibilidad laboral
- Cultura empresarial respetuosa y agradecida

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