Customer Service Specialist
hace 6 meses
**Customer Service Specialist**
GKN Automotive is the global leader in drive systems.
A global automotive technology company that pioneered electric drive systems and is now driving the future of transportation. We are a trusted partner for most of the world’s automotive companies, specialising in developing, building and supplying market-leading driveline systems and advanced ePowertrain technologies.
90% of the global vehicle manufacturers choose GKN Automotive and everyday 100’s of millions of cars are driven everyday using our technology. We’ve spent more than 20 years driving innovation in electric drive systems, working with most major OEMs to deliver Electrical Control Units (ECUs). Our eDrive technology is now powering over two million vehicles on the road today.
**GKN Automotive Mexico**:
Established in 1979, today we employ 3500 talented professionals across 2 production sites and one distribution centre at our facilities in Celaya and Villagran, Guanajuato. With a footprint of 251,439m2 and over 151 productions lines we produce CV Drive shafts and Propshafts at our state-of the-art manufacturing sites which include a forging operation. The Mexico operations represent a critical regional facility for GKN Automotive and have also been recognized internationally for excellence and innovation. As leading Tier 1 supplier we are supplying most leading global established OEMs and we also have customers among the emerging vehicle manufacturers as we help them find new, sustainable solutions for the next phase of the automotive industry.
Our culture is open and collaborative, and employees regularly have an opportunity to engage with leaders, provide ideas and work to develop these to become a reality. It’s a place where our multi-discipline teams partner, collaborate, and learn from each other.
We take pride in developing our people and in supporting them to achieve their career goals. Professional development is supported by relevant, sponsored technical training, coaching, and access to self-driven training across a wide range of topics covering hard and soft skills. Today, more than 40% of our leadership team has progressed from operational delivery roles and 10% of our employees have moved into global positions supporting the wider organization.
**Position Purpose
- Analyse customer demand, identify variations, issue internal and external escalation if necessary, validate Commercial information, as well as phase in/out, all above to provide quality and timely information to the organization to achieve sales objectives, inventories, deliveries, freight, DSA and Customer Scorecards.
**Position Specifics
- First contact figure with the Customer.
- Establish a collaborative and respectful relationship with customers.
- Analyse demand and validate variations vs contracted volume and lead time.
- Communicate changes in demands at an aggregate and detailed level (by customer, plant, platform or part number)
- Keep clear customer demand in QAD and have a clear phase in/out view of involved programs.
- Keep updated parameters in QAD for the correct visualization of demand and execution of shipments (KANBAN, accumulated, forecast, transit days, packaging codes, etc.)
- Determine target sales volume for OL based on historical customer performance, schedules and production plans.
- Link between internal customers (quality, operations, engineering, SC, etc.) Able to coordinate and ensure deliveries to customers in a timely manner.
- Collaborate in new launches processes, keep updated activities at IPM, execution of tasks related to the correct visualization of demand, development of returnable and disposable packaging.
- Monitor internal DSA and customer scorecards, establish improvement plans and specify actions to improve or maintain performance in green.
- Minimize outbound freight through prevention and timely escalation.
**Competences
- Advanced English is a must, capable of maintaining a fluent business conversation.
- Problem solving skills, capable of solving situations that allow finding quick solutions to protect Customer.
- Negotiation skills, able to negotiate deliveries with customers.
- Automotive Market knowledge desirable.
**Technical Competences
- Customer portals management (Ford, Stellantis, Tesla)
- APICS - basics.
- Supply Chain Management.
- SIOP and Demand Management Process.
- MRP (QAD desirable)
- Excel - advanced (Macros desirable)
**Our Offer**
This is an excellent opportunity play a part in shaping the future of the automotive industry and to have a career defining experience that you will be proud to say you are part of.
We offer an excellent compensation and benefits package. As part of a flexible working culture you will also enjoy seasonal bonuses, savings fund, food vouchers, physical and psychological health care, life insurance and ongoing career progression and development support.
Our people are at the heart of our success. If these projects excite you an
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