Customer Service Representative

hace 3 días

Iztapalapa, México The Functionary A tiempo completo

**Please read all the information carefully.**

**About the company**

The Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.

The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market leading customer satisfaction scores, to empower customers to get the help they need when they need it.

**Summary of the position**

**General Overview**:
EcoWater Systems is looking for a highly motivated, self-starter to play a key role in growing our business Come join a team that offers a fun, challenging work environment with ideal, M-F daytime hours

**Responsibilities**:
**Overall Responsibilities**:

- Gain a thorough understanding EcoWater System products and systems.
- Greet customers in a warm and friendly manner.
- Work within Zendesk to input data and complete tickets.
- Identify customers' needs quickly, clarify information effectively, research and provide solution to customer.
- Respond to customer inquiries regarding products and service questions; suggest information about other products and services.
- Resolve product or service problems by clarifying the customer’s issue, determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
- Escalate product or service issue as needed for additional troubleshooting.
- Verify product information for warranty purposes.
- Place warranty and parts orders
- Additional duties may include:

- Assist in writing knowledge articles for frequently asked questions and troubleshooting.
- Participate in product testing.
- Other duties as needed.

**Skills and Competencies**:

- Strong customer service skills.
- Ability to work any shift that falls within 7:30am and 5:30pm.
- Strong oral and written communication skills.
- Basic computer skills.
- Ability to problem solve.
- Ability to manage escalated customers.
- Ability to be a quick thinker, research and troubleshoot.
- Ability to guide a customer through an issue in a thoughtful organized process.

**Qualifications**:

- High School Diploma or equivalent.
- Prior technical or mechanical customer service preferred.

**Salary**: $18,000.00 per month

Application Question(s):

- How many years of experience do you have in Customer Service?

**Language**:

- English (required)

**Location**:

- Ciudad de México, CDMX (required)

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