Manager, Direct Fulfillment Operations

hace 7 meses

Ciudad Juarez, México Cisco Systems A tiempo completo

**It's an exciting time to work at Cisco**

Where every day we live our mission, shaping the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.

Join our world-class supply chain team, a catalyst for change in driving company transformation, supporting innovation, improving productivity and exceeding customer expectations.

**Why Cisco**

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

You will be part of a Regional Supply Chain Operations team accountable of guiding and leading our manufacturing partners to meet our customers’ expectations as well as helping Cisco to create, implement and adopt new processes, platforms and technologies that enables better customer experience.

Be you, with us #WeAreCisco

The **Manager, Direct Fulfillment Operations** is the primary interface to the Manufacturing Partner site and is accountable for Manage end-to-end Customer Orders fulfillment. This position manages a team of Direct Fulfillment Program Managers that orchestrate manufacturing operations and collaborate with multi-disciplinary teams to deliver the best value to our Customers. This leadership position works with the Director of Regional Operations, and supports one or more Manufacturing Partners and requires strong knowledge on Supply Chain management processes.

**What you do**
- Accountable for driving adequate capacity planning and manufacturing delivery execution in the Direct Fulfillment area.
- Builds strong organization with leadership bench strength, capabilities for the future, engagement, and Cisco culture.
- Manages a team of professional-level Direct Fulfillment Program Managers.
- Communicate plans, priorities, and roadmaps for Direct Fulfillment Operations team to execute and meet required performance and results requirements.
- Communication with critical stakeholders, coordination, and alignment with manufacturing partners.
- Understand various sets of data for quality & process control and decision-making process.
- Cost and productivity (Non-Material Spend, Transformation cost review and approval).
- Material Management, assurance of timely and sufficient trigger internal and external suppliers. Understanding of procurement process terminology required (e.g., ROP Execution, supply demand reviews).
- Accountable for driving adequate capacity analysis and management according to forecast and different business needs.
- Lead or engagement in on going improvement initiatives.

**Who you Are**
- Bachelor’s degree in Supply Chain Management, BS Industrial Engineering, Planning Operations or equivalent. Master in Science and/or Business is a plus.
- 12+ years of broad Supply Chain Operations experience in manufacturing.
- 3+ years of personnel management experience and/or leadership role in Supply Chain.

**Strong leade**rship skills.**
- Great communication skills.
- Ability to develop and execute short and long-term technical strategies.
- Ability to influence teams and stakeholders to achieve a shared vision and drive accountability.
- Ability to collaborate and connect people.
- Ability to build, empower and nurture the world-class team and well connected with global teams.
- Provides coaching and guidance on job performance and career development to direct reports.

**Skills required.**
- Customer impact oriented.
- Capable to connect information into business outcomes and decision-making process.
- Resilient to be on a continuously change environment.
- Understanding of the different supply and demand elements.
- Strong Understanding of MRP/ERP systems.
- Program Management - PMP would be a plus.
- Analytical and communications skills across all levels or the organization.
- Proven Lean Manufacturing experience.
- Ability to self-motivate with a strong desire to learn and ability to be flexible.
- Strong written & verbal communication skills (in English).
- Experience and comfortable to work in a diverse cultural and global work environment.
- Mobilizes both time and resources to get things done.
- Manages change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training.

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the

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