Implementation/onboarding Specialist IT Consultant
hace 5 meses
**Introducción**
Hola En Prometeo Talent, nuestro objetivo es conectar talentos excepcionales como tú con líderes innovadores de la industria. Nos complace presentar a nuestro cliente, una empresa que proporciona soluciones adecuadas para escalar, optimizar y transformar sus operaciones comerciales con modelos de participación personalizados para empresas medianas. Te invitamos a leer los detalles de este puesto y luego postularte
**Descripción del puesto**
El Especialista en Implementación coordina la incorporación y capacitación exitosa de los clientes de Diligent, y se asocia estrechamente con el propietario CSM del cliente para ayudar a respaldar la satisfacción, retención, expansión y ventas de referidos a largo plazo del cliente.
**Responsabilidades clave**
- Trabajar en estrecha colaboración con el equipo de Servicios, Capacitación y Soporte para ofrecer una experiência de incorporación perfecta para los clientes de Diligent.
- Garantizar que los sitios de los clientes estén configurados según las especificaciones del contrato y que los clientes puedan utilizar los productos con confianza.
- Mantener un contacto constante con el cliente durante la fase de incorporación, garantizando la adopción y satisfacción con el producto. Serás el responsable de la relación con el cliente durante los primeros 30-90 días, o hasta que finalice la incorporación.
- Gestionar las solicitudes administrativas diarias de los clientes según sea necesario, como agregar y eliminar usuarios y cambios en la configuración del sitio.
**Experiência/habilidades requeridas**:
- Sólida experiência técnica y en gestión de cuentas, con una trayectoria comprobada en gestión de implementaciones de SaaS/software, o éxito del cliente/soporte de SaaS/software.
- Excelente experiência en gestión de proyectos.
- Sólidas habilidades para presentaciones y experiência trabajando con ejecutivos de nível C y directores.
- Experiência con gobierno corporativo, equipos legales corporativos o gestión de entidades es una ventaja.
**Disfruta de grandes beneficios**
- Salario competitivo
- Seguro médico
- Días de vacaciones pagadas por año
- Trabajo híbrido
- Días festivos de México
- Bono navideño
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $26,000.00 al mes
Pregunta(s) de postulación:
- ¿Vives en Guadalajara y estás dispuesto a ir a trabajar a la oficina de forma híbrida?
- ¿Cuántos años de experiência tienes como Implementation Specialist?
- ¿Cuáles son tus expectativas salariales en pesos mexicanos?
Idioma:
- Inglés? (Deseable)
Lugar de trabajo: On the road
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