Conrad Concierge

A Conrad Concierge (Butler) Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

**What will I be doing?**

As a Conrad Concierge (Butler) Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

- . Suite inspection before and after stay to report any damage or forgotten items for immediate follow-up
- .Welcome guests at all assigned arrivals, making contact with kids and coordinate special amenities according ages
- .Make sure welcome drinks are prepared and ready
- .Escort guests to the suite and provide room orientation
- .Provide in-suite packing and unpacking service
- .Review itinerary with the guest to clarify doubts/comments and make any changes if requested
- .Communicate Housekeeper service schedules in a timely manner
- .Coordinate with the various departments guest activities anticipating special requirements and needs
- .Ask Concierge for new activity requests and make sure they are confirmed and in the appropriate systems
- .Verify restaurant reservations (by calling directly) to anticipate/prevent any inconvenience
- .Provide the service of amenities in the suite according to the guest itinerary
- .Create memorable moments with the information obtained during the stay and document it for reference (Surprise and Delights)
- .On the day of departure, review the final folio and check with the guest to confirm that all charges are correct and make corrections if necessary.
- .Respond to complaints and comments from guests. Solve any incident immediately seeking management support when necessary
- .Being in constant communication with the guest to meet all their needs
- .Knowledge of accounting issues related to the guest's stay and adhere to procedures
- .Participate in meetings related to the Division
- .Support property events when necessary
- .Carry out any activity related to the position
- .Be available to support the Front Desk team, Concierge and bellman whenever necessary
- .Verify any last minute bookings and prepare accordingly
- .Create a memorable last impression inviting the guest to return in a warm and genuine manner

**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all