Program Manager
hace 3 semanas
Puesto**:Servicio al cliente**
Requerimientos del puesto:
Nível de estudios requeridos: Licenciatura en administración de empresa, negocios, ing. industrial, pasante o a fin.
**1) **Habilidades**
a) 1 o más años de experiência en el puesto preferentemente.
b) Manejo de paquetería de Office.
c) Ingles 80%.
d) Habilidad para realizar múltiples tareas al mismo tiempo
e) Capacidad de negociación.
f) Ordenada.
g) Facilidad de palabra.
**2) **Perfil**
a) Debe ser una persona con bastante capacidad de negociación, carisma, desinhibida y pero prudente.
i) Gran capacidad para mantener contacto telefónico y para la escucha activa.
iii) Capacidad de toma de decisiones en situaciones de estrés.
Descripción de actividades:
**3) **Responsabilidades**
a) Gestionar llamadas entrantes y consultas de atención al cliente.
b) Identificar y evaluar las necesidades de los clientes.
c) Crear relaciones sostenibles y confianza con las cuentas de clientes mediante una comunicación honesta e interactiva.
d) Atender las quejas de clientes, ofrecer soluciones y alternativas adecuadas dentro de los plazos, y realizar un seguimiento para garantizar la resolución.
e) Llevar un registro de las interacciones con clientes, procesar Ordenes de compra de clientes y archivar documentos.
f) Seguir procedimientos de comunicación, directrices y políticas.
g) Hacer todo lo posible para mantener un nível alto nível de satisfacción al cliente.
h) Análisis de la demanda del cliente.
**4) **Función principal**
a) Dar los seguimientos a las Ordenes de Compra de los clientes, actualizar los avances y notificar al cliente
b) Definir mecanismos para tener una comunicación eficaz con el cliente.
Tipo de puesto: Tiempo completo, Por contrato, Indefinido
Sueldo: $8,000.00 - $10,000.00 al mes
Horario:
- Incluye días feriados
- Lunes a viernes
- Turno de 10 horas
Prestaciones:
- Caja de ahorro
- Estacionamiento de la empresa
- Horarios flexibles
- Opción a contrato indefinido
- Vacaciones adicionales o permisos con goce de sueldo
Educación:
- Licenciatura trunca o en curso (Deseable)
Lugar de trabajo: Empleo presencial
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