Network Reliability Engineering Shift Lead

hace 6 meses

Guadalajara, México AstraZeneca A tiempo completo

**Network Reliability Engineering Shift Lead Consultant**

**About the AstraZeneca**

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.

At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

**About the team**

Enterprise Technology Services (ETS) are a global team that are accountable for many of the IT tools and services that directly contribute to the effectiveness of our AstraZeneca colleagues.

We partner locally in more than 60 global business sites for service delivery and IT experience and are accountable for all infrastructure, cybersecurity, IT operations and End User services and technologies.

ETS also manages many of the large IT contracts at AZ, as well as partnering with large organisations on behalf of AZ to deliver value and innovation through new and existing capabilities and services.

**About The role**

Astrazeneca is looking for NRE Shift Lead consultant to facilitate a team of highly skilled network engineers. This team is the point of contact for all critical network issues in Astrazeneca manufacturing sites and Astrazeneca offices globally. This team is responsible for providing end to end support for the Astrazeneca network infrastructure which includes LAN, WAN, Wireless LAN, Firewall, Load balancer and Proxy services.

NRE Shift Lead consultant is part of the NRE team in a Scaled Agile operating model. As a NRE Lead consultant you are responsible for facilitating a Network Engineers team some of whom are on shift to provide 24x7 cover. The team monitor and maintain the networks and platforms, delivering the highest possible service levels. They also ensure that changes to the network and infrastructure are planned, coordinated, approved, and executed in order to meet the agreed dates for service provision, and project builds are completed on time.

In addition NRE Lead consultant is responsible for problem management for our network infrastructure to include coordinating with other engineering and support organizations, and vendors to drive solutions.

**The NRE **Shift** **Lead Consultant** **will be accountable for**:

- Drive operational excellence in everything we do. This includes enforcing adherence to processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.
- Coordinate and successfully ensure delivery of the Network Services within the assigned Shift.
- Keep up-to date with the latest relevant technology, relevant standards, policies and directives.
- Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure.
- Produce and maintain technical documents, run books, cookbooks, operations manuals/run books for the associated services for this team in line with corporate standards.
- Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards.
- Playing accountable role along with team while handling the operations issues and delivering the assigned projects
- Lead High Priority Incident technical bridges to capture activity detail and to manage incident resolutions. Manages incidents to meet and exceed SLA targets.
- Lead the implementation of Critical changes and available to support on-call for any major outages.
- He/she may have to get in to the issues technically, drive the issue closure along with Vendors.
- Work with different Vendors and service Provider for faster and accurate resolution/implementation.
- Finding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to system/process.
- Drive automation within the team by identifying areas of improvement.
- Serve as Technical Leader for escalations and high severity incidents.
- Assign roles and responsibilities to the Engineers during the shift.
- Track the status of the Request and Incident queue to proactively address delay on the resolution.
- Coordinate compliance projects with the stakeholders
- Stakeholders management.
- Prepare and plan project schedule.
- Provide service progress updates to NRE team and stakeholders.
- Change coordination and follow up - Tracking & governing service impacting changes, implementing proactive measures to eliminate business impacts due to changes.

**Service Performance Tracking**:

- Analyse, audit, provide suggestion & implement improvement fixes of processes carried out in running day to

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