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Customer Support Engineer Fluent in English
hace 5 meses
Descripción y detalle de las actividades
Great opportunity for highly motivated individuals that want to join a fast-growing and dynamic organization. We are opening an office in Tijuana and hiring a new team. This is a full-time on-site position based in Tijuana. Job Responsibilities: Determines requirements by working with customers. Answers inquiries by clarifying desired information by researching, locating, and providing information. Resolves technical problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions, and forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts, and explains new features. Maintains database by entering information. Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments. Qualifications/Skills: Excellent verbal communication skills in English (Hard requirement) Problem solving skills Computer savvy and technically minded Telephone skills Friendly and pleasant manner Data entry skills Typing and word processing skills Documentation skills Active listening skills Attention to detail
Experiência y requisitos
Education and Experience Requirements: High school diploma Engineering degree preferred One to two years of customer support experience preferred
Organización
Action Spa Parts
Giro
Varios Giros
Actividad principal
Distribución
Número de empleados
15
**Área** Atención a Clientes
**Contrato** Permanente
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Preparatoria
**Inglés **Hablado: 95%, Escrito: 85%
**Sexo** Indistinto