Property Manager

hace 5 meses

Puerto Vallarta, México Naya Homes A tiempo completo

**Company Overview**

At Naya Homes, we're building a property management and hospitality platform that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden. As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class in Latam.

**Role overview**

As a Property Manager you'll have a unique opportunity to shape the company, operations, culture, and how we execute tech-enabled operations of short term rental / vacation rental units to quickly grow in density and geographic reach across Mexico (and later Latam), you will be ensuring the successful monetization of assets & magical guest experiences and efficient operations for Naya Homes

Property Managers are part of the Operations team, the heart and soul of what we do by providing a tech enabled yet human connection with our home owners and guests. Through Operations we will provide an incredible and transparent experience for homeowners, empower our hospitality brand and provide guests with unique and magical experiences in all of our locations.

**Responsibilities will certainly evolve, but early work can look like**:

- Responsible for managing KPIs and NPS on customer satisfaction and operational efficiency of every unit at your portfolio
- Manage the operational requirements from the apartments and/or buildings in a specific zone, in the early days, you'll be in charge of onboarding, furnishing, and listing new units.
- Coordinate with the operations team on cleaning, maintenance, and furnishing to guarantee the best experience.
- Coordination & follow up of homeowners to guarantee their experience as one of the main audiences.
- Develop best practices playbook to help set up trainings for future hires across local and international markets
- Develop new market deployment playbooks and operational processes that adapt for the market and transverse markets.
- You'll be the guide of our Happiness agents to maximize their potential
- Manage a healthy, stable and clear P&L of the unit
- Attend guest/homeowners requests and issues to guarantee the best experience, anticipating guest needs and personalize their experience

**Why you might be excited about us**
- We are transforming the Latin American vacation and short term rental market by building the first large-scale, tech-first property manager. We're well funded and plan to move very quickly in a market offering enormous opportunities.
- We're building a new asset class in Latin America. Once we've built a foundation of supply, our data will enable us to build products that will fundamentally change how people own and use vacation and short term rentals.
- We are also building a world-class hospitality brand that will provide magical stays and the many destinations we will be launching over the next months and years
- We're small, so you'll be able to contribute over big areas of our product and have immense impact on our business
- You will have the opportunity to grow in the organization. You will have the opportunity to closely work with the experienced founders and have an active say in the direction of the company

**Why you might not be excited about us**
- We're small and we're building from the ground up, so if you like more established companies, it's not (yet) the right time. Here you'll help us define and build our company's culture and infrastructure
- Since we're an early stage startup, projects and priorities may shift and we will need to move fast
- Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

**About you**:

- 5+ years of experience in hospitality, tech, or other operational roles within startups
- 2+ years of experience as a PM in one or more of the leading Property Management and Rentals companies in Puerto Vallarta
- Familiarity with cleaning, operations, hospitality and maintenance processes, be open to continue improving and bringing new initiatives and strategies to the table.
- You fundamentally love hosting, hospitality, and genuinely enjoy seeing guests experience magic
- Have worked and thrived in a fast-paced environment at an early stage company (preferred, not required)
- Excel at working cross-functionally and being a collaborative team player
- Excellent communicator
- Inspired by and passionate about the mission
- English speaker
- At Naya Homes we celebrate diversity and are committed to providing an environment of mutual respect where equal opportunities are available to all._

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