Gcp Infrastructure Team Manager

hace 3 semanas


Monterrey, México U hi A tiempo completo

**Role**:GCP Infrastructure Team Manager**

MANDATORY TECHNOLOGIES
-----------------
- Knowledge on Infrastructure services in GCP IaaS Services & GCP Products or related cloud platforms.
- Experience in Troubleshooting and supporting GCP Infrastructure services - GCP Compute, Kubernetes Engine and other Infra components and other environment builds
- Basic Experience in Any standard webserver and related framework
- Understanding of Object Oriented JavaScript and related frameworks, Type Script, HTML5, CSS Frameworks.
- Good Understanding and cording experience in Algorithms & Data Structures.
- Should have understanding of System Design / scaling.
- Should have experience in testing Applications.
- Should have understanding on Networking Protocols and trouble shooting.

MAIN EXPERIENCE REQUIRED
-------------------
- Degree in IT / Computer Science / related discipline with 8+ years of experience in IT industry as a Support Engineer with Infrastructure experience.
- +3 years of Basic Experience in supporting RESTFULL Web API’s using Java and Python core framework.
- Experience in Unix/Linux platform, command line and shell scripting
- Experience in enterprise level Product Support experience.

MANDATORY SKILLS / REQUIREMENTS
--------------------------
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills in English
- Strong attention to detail and outstanding analytical and Problem-solving skills.

HIRING TYPE
------
- Employee

DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
--------------------------------------
- Familiarity with GCP IaaS Services & GCP Products
- Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds
- Google Cloud certification (GCP) is preferred

***:

- REMARKS SECTION *
***
PROJECT ACTIVITIES AND RESPONSIBILITIES
----------------------------------
- Own and monitor the performance and calibration on team members
- Frequent 1:1s with team members to solicit feedback on process inefficiencies or team-related issues
- Deliver performance reviews to team members
- Own and create performance improvement plans
- Communicate vision and strategic vision changes
- Track case handling and time management
- Review and improve case handling flow
- Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with the client
- Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity -- and share the initiatives and results with the client
- Manage the performance and career development of the technical support team
- Manage responsive relationship with the client to build productive, retention-oriented team culture
- Report weekly according to the KPI performance code calls
- Own, prepare content, and present reporting for WBR/MBR/QBR
- Handle all agent scheduling

Tipo de puesto: Tiempo completo

Salario: $47,000.00 - $78,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Consideraciones ante el COVID-19:
Uso de mascarillas y desinfección de áreas de trabajo.

Idioma:

- Inglés (Obligatorio)

Licencia/Certificación:

- Sistemas Computacionales o equivalente (Obligatorio)

Lugar de trabajo: Hybrid remote en 64650, Monterrey, N. L.



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