Third Party Support Manager

hace 6 meses

Azcapotzalco, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Automation Solution Lead

**Role Purpose**

Reporting to the Country Head of CRE the individual has responsibility for managing either one or a portfolio vendor relationship, depending on vendor size.

***

**Principal Accountabilities**
- Oversight of all aspects of the vendor’s performance, utilizing standardized SLAs and KRI’s
- Strong understanding of the vendor’s business, including major changes in their financial position and customer base
- Execution of the necessary sampling, checking and oversight of the bank’s vendor management requirements in line with the Vendor Risk Management policy and CRE VM Framework, including sampling employee vetting and sampling anti-bribery procedures
- Achieve the required local due diligence checks, where not covered at a global or regional level.
- Primary interface for physical site visits to vendor premises to understand the business and verify the necessary controls are in place.
- Collaborate with Procurement to ensure that, upon contract expiry, an appropriate renewal (or re-procurement) strategy exists and is executed, obtaining the agreement of Procurement Boards as necessary.
- Organize and chair formal review meetings for major vendors and key HSBC stakeholders to ensure performance and customers satisfaction is being maintained.
- Point of escalation for exceptional non-performance, escalating issues of underperformance, process, or failings of due diligence to the vendors to protect the bank’s exposure to risk.
Requirements
- Strong organizational, planning and management skills.
- Advanced English (mandatory).
- Strong business and commercial awareness.
- Proactive and resilient in a dynamic and constantly changing international environment.
- Strong collaboration and networking abilities to effectively work with other colleagues and departments within the bank.
- Possess excellent communication skills, both verbal and written with ability to build relationships by communicating, influencing and negotiating effectively.
- Proven ability to prioritise competing demands - and handle ambiguity
- Role model and advocate for HSBC, acting at all times in a way that complies with the bank’s code of conduct, ethics, and stance on bribery

**Experience**
- 3 years proven credit policy and/or credit risk management/analytics experience, or equivalent. Strong knowledge and understanding of financial services preferred.
- High degree of expertise and knowledge in relation to vendor or facilities management within a real estate context
- High degree of expertise and knowledge in relation to analysis of vendor businesses including finances and customer base
- Strong awareness and understanding of HSBCs internal control and operational risk environment.
- Demonstrated results in managing a medium portfolio of vendors / supplier base.
- Demonstrated experience in managing vendor and stakeholder issues.
- Demonstrated results in delivering successful risk management and control processes across multiple functions.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

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