Implementations Analyst

hace 3 meses

Ciudad de México Boldr A tiempo completo

**A LITTLE BIT ABOUT Boldr****:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES****:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
As an Implementations Analyst, you will collaborate with the internal Implementations Team in designing and implementing solutions to optimize the quality of each client’s existing processes and systems.

Additionally, you will be responsible for building the knowledge base and pilot testing a wide range of tasks for Boldr’s new and prospective clients, and in making sure that the tasks are effectively handed over to the Client experience team.

***WHY DO WE WANT YOU****:
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**:

- Take a deep dive and perform audits on the clients’ systems and processes.
- Create new and modify existing process documentation for clients’ workflows within the defined scope of service.
- Proactively identify opportunities for process improvement and optimization.
- Provide support in designing the onboarding and training approach for newly built teams.
- Lead all process and systems-related training for the Service Delivery team members of newly launched clients.
- Coordinate meetings with Boldr’s support teams (i.e. People, Talent Acquisition, Learning & Development, IT, Office Operations, Marketing and Impact) to set up all necessary requirements.
- Participate as required in the client-facing aspects of new account implementations.
- Perform internal and client-specific ad hoc tasks as needed.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU YOU ARE**:

- Curious and authentic, just like us #beboldr.
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.

**YOU HAVE**
***:

- At least a Bachelor’s Degree in any field you’re passionate about.
- An ability to understand and communicate complex ideas to clients and colleagues, both verbally and in written form.
- A strong interest in learning customer experience as a domain expertise.
- Familiarity on any Helpdesk, CRM, and/or business intelligence software.
- Ability to accept feedback gracefully and with an open mind.
- An analytical and critical thinker, with an eye for even the most minute of details
- Able to multitask and prioritize with mínimal supervision
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts and render overtime work as required.

**Benefits**
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs

**WHAT YOU’LL LIKE ABOUT US**:

- Great company culture Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you
- We’ve got training sessions in-store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits.

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