Client Interviewer

This is a position that will allow you to work on many exciting cases with a group of dedicated co-workers who all have the same mission - to help people and change their lives.

Come be a dream maker with us

**Client Interviewer / Journalist / Investigative Reporter**

The purpose of this position is to collect information to use in a declaration and/or personal statement related to immigration cases. Once the client’s responses are collected, the information is submitted to the writer who will analyze the information to create a declaration or personal statement. This requires investigating, creative thinking, patience, excellent note taking and writing communication.

**Responsibilities**
- Document data in electronic case management system and other online platforms.
- Participate in and provide information and insight on intakes in weekly case

meetings.
- Collaborate with creative writers to ensure accuracy of facts and requirements to complete the declaration and/or personal statement.
- Support and assist in other tasks as necessary.

**Requirements**:

- Experience in writing, communication, interviewing or similar.
- Counseling/psychology background preferred.
- Ability to collect and document a factual narrative.
- Evidence of writing experience (samples of published work preferred).
- Critical reading and thinking skills; evaluate events, statements, and ideas.
- Basic computer skills.
- A growth mindset.
- Journalism, investigative skills are a plus.

**Classification**

Salary, Non-exempt

**Pay**

Starting $16k pesos/month

**Schedule**

FT; 40 hours per week

Flexible days and hours to accommodate client schedules

**Work Environment**

Tijuana, MX (remote)

**Objectives by Level**

Level 1
- Pass onboarding objectives
- Develop interview style
- Meet KPIs
- Completes 30 interviews per month

Level 2
- Collaborate with legal team on interviewing process
- Implement process improvements
- Create fillable electronic forms
- Collaborate on client collateral to improve efficiency and accuracy
- Complete 55 interviews per month

Level 3
- Training and managing people or processes in the department
- Assist in creating or maintaining processes or procedures
- Assist in creating quality assurance
- Complete 75 interviews per month

Pay: From $16,000.00 per month