Professional Services Operations Specialist
hace 3 meses
The Professional Services (PS) Operations Specialist will be part of a global Operations team whose remit is to:
- Support our global Engagement Management and Delivery functions at driving PS bookings and revenue respectively
- Ensure the PS organization continues to scale and has a stronger and stronger operational excellence
- Execute on the strategic PS vision from an operational perspective while monitoring critical business KPIs.
This PS Operations Specialist role is currently evolving and so it's an exciting time to join and make your mark On the one hand, this role acts as the 2nd line of operational support internally for North America. On the other hand, this role is responsible for executing our Ops roadmap that's aimed at driving day to day efficiencies and scale within the PS org.
This role can be based out of our Mexico City office or remotely in the Mexico region.
**Responsibilities**:
- PS engagements delivery- Handle all incoming requests to the Level 2 case queue and resolve as appropriate in a timely and professional manner
- Support staffing projects and scheduling resources on a broad range of consulting engagements
- Collaborate with Regional PS Managers, become their trusted partner and execute on services changes such as extensions or conversions in alignment with the company policies
- PS Team Operations- Work with internal stakeholders to execute on day-to-day project planning of key initiatives ensuring timelines are met and quality deliverables are produced
- Own weekly and month end timecard compliance and troubleshooting
- Develop, implement, document and enforce best practices that can continually enhance MongoDB Services and its scale
- Drive awareness and compliance of the org policies
- Other tasks as assigned
**Skills and behaviors**:
- A Bachelor's degree is required; advanced degree preferred
- 5+ years previous experience working in operations for fast growing teams is required
- Professional Services and/or tech industry background
- Proven track record of managing operations for fast growing teams
- Exceptional verbal and written communication is required
- Strong attention to detail is required
- Must be proactive and able to use initiative with a willingness to learn on the job
- Must be able to multi-task and adapt to last minute changes
- Passion for driving scale, operational excellence and efficiencies
- Ability to prioritize, highlight risk and escalate as appropriate
- Ability to establish credibility with business owners from around the organization and to create strong partnerships with other teams
- Flexible in approach with a can-do and positive attitude
- Previous experience in customer success roles or consulting is a plus
- Previous project management experience is a plus
- Previous experience using FinancialForce is a plus
**Success Measures**:
- Communication: Build strong relationships and keep stakeholders accountable, manage expectations and risks with a wide range of audiences
- Operational excellence: Comply with the team and PS org day to day processes at all times. Suggest processes and controls that seamlessly adapt to the business growth and changes over time
- Proactive mindset: Think forward, anticipate how to best juggle resources and the backlog and bring the necessary stakeholders to the equation to prevent last minute emergencies
- Problem solving: Collect, analyze challenges and bring solutions to the table
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world
MongoDB is an equal opportunities employer.
-
Professional Services Operations Specialist
hace 1 mes
Ciudad Juárez, México MongoDB A tiempo completoMongo DB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, Mongo DB...
-
Telecom Services Senior Specialist
hace 2 semanas
Ciudad de México NTT Data Services A tiempo completo**Req ID**: 231165 We are currently seeking a Telecom Services Senior Specialist to join our team in Mexico City, México (MX-MEX), Mexico (MX). - Evaluates and maintains many aspects of existing or proposed telecommunication voice systems. - May assist in writing and maintaining operating manuals and the development of specifications, records, and form...
-
Professional Services
hace 4 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoBachelor’s degree or higher in Computer Science, Engineering, Mathematics or a related field with a conferral date within May 2023 to May 2025 - 1+ years of hands-on experience of programming in languages such as Python, Ruby, Go, Swift, Java,.Net, C++, Node.js, or similar object-oriented language. At Amazon Web Services (AWS), we’re hiring highly...
-
Travel Services Operations Specialist
hace 7 horas
Ciudad de México, Ciudad de México Hotelbeds A tiempo completoCompany Overview: Hotelbeds is the world's leading bedbank, connecting over 60,000 travel intermediaries with travel providers in more than 185 countries. Our proprietary technology enables easy distribution of travel services globally, increasing reach and revenue for both providers and sellers.Job Description: This role sits within our Beyond The Bed unit,...
-
Data Architect, Data Lake, Professional Services
hace 2 meses
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoExperience implementing AWS services in a variety of distributed computing environments - 3+ years of experience of Data Lake/Hadoop platform implementation - 2+ years of hands-on experience in implementation and performance tuning Hadoop/Spark implementations. - Experience Apache Hadoop and the Hadoop ecosystem - Experience with one or more relevant tools...
-
Global Turbine Operations Specialist
hace 2 meses
Ciudad de México, Ciudad de México Siemens Energy A tiempo completoAbout the RoleAt Siemens Energy, we are seeking a highly skilled Global Turbine Operations Specialist to join our team. In this role, you will be responsible for providing maintenance and repair services to steam turbines and generators at various customer sites.
-
Sr. Cloud Delivery Architect, Professional Services
hace 2 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution...
-
Ciudad de México, Ciudad de México SimCorp A tiempo completoJob Summary: We are seeking a highly skilled Senior Financial Operations Specialist to join our team in Mexico City. As a key member of our operations team, you will be responsible for delivering high-quality financial solutions to our clients. This is an exciting opportunity to work with a leading provider of integrated investment management solutions and...
-
Logistics Operations Specialist
hace 2 meses
Ciudad de México, Ciudad de México Cummins A tiempo completoJob OverviewCummins, a leading global power solutions company, seeks a skilled Logistics Operations Specialist to join our team in San Luis Potosí, México. This exciting opportunity offers the chance to work with innovative thinkers and make a meaningful impact on our operations.About UsAt Cummins, we believe in empowering individuals to reach their full...
-
Professional Services Customer Segment Team Country
hace 3 semanas
Ciudad de México Amazon Web Services Mexico A tiempo completoCustomer Practice, Retail and/or Oil&Gas Industry Knowledge and experience - Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field - 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles - 10+ years of experience in...
-
Financial Services Specialist
hace 2 meses
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob OverviewCourtyard by Marriott is seeking a highly organized and detail-oriented Financial Services Specialist - Financial Operations to join our team. As a key member of our finance department, you will play a crucial role in ensuring the accuracy and efficiency of our financial operations.About Courtyard by MarriottWe are part of Marriott International,...
-
Guest Services Operations Manager
hace 6 días
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Guest Services Operations Manager to support all property operations and ensure exceptional customer service.About the RoleThis is a management position that requires strong leadership and communication skills to lead, influence, and encourage team members. The successful candidate will have a proven track record of...
-
Professional Services Consultant
hace 2 semanas
Ciudad de México Graphisoft A tiempo completo**About Graphisoft**: **Role Description**: The Professional Services Consultant is a technical sales role with the primary responsibility to support sales of Graphisoft software and Implementation Plan services. The Professional Services Consultant is customarily in the field and or coaching local and regional sales managers and consultants to investigate...
-
Director of Services Operations
hace 5 días
Ciudad Nezahualcoyotl, México Definity First A tiempo completoWe seek a highly skilled Director of Services Operations to join our dynamic team.As a remote position based in Mexico.Responsibilities:Responsible for the success of the service operation, including customer satisfaction, service excellence, and operational efficiency.Establish and maintain strong relationships with clients, to understand their needs and...
-
Accounting Operations Specialist
hace 1 semana
Ciudad de México, Ciudad de México Innovmetric Software Inc. A tiempo completoJob Title: Accounting Operations SpecialistWe are seeking an experienced Accounting Operations Specialist to join our team at InnovMetric Software Inc. in Mexico.Job Summary:The Accounting Operations Specialist will be responsible for performing customer invoicing, following up with customers regarding payment, managing customer transactional sites, and...
-
Customer Practice Manager, Professional Services
hace 2 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo7+ years of external or internal customer facing, complex and large scale project management experience; - Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value; - Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline...
-
Additional Services Specialist
hace 2 días
México Emerging Travel Group A tiempo completoEmerging Travel Group (ETG) is looking to hire an Additional Services Specialist, who will help our clients to add additional services to their bookings in a more effective way. Job Responsibilities - helping clients and partners to handle requests to add additional services, cancel or change bookings; - communication with hotels and suppliers; - recording...
-
Manufacturing Operations Specialist
hace 1 semana
Ciudad de México, Ciudad de México Eaton A tiempo completoJob SummaryEaton is seeking a highly skilled Manufacturing Operations Specialist to join our team in Latin America. This individual will play a crucial role in supporting the manufacturing process, ensuring efficient operations, and driving productivity.
-
Maritime Operations Specialist
hace 4 semanas
Ciudad de México, Ciudad de México LHR Américas A tiempo completoJob Description:LHR Americas is seeking a highly skilled Maritime Operations Specialist to join their team in Saudi Arabia.The successful candidate will be responsible for providing professional pilotage services, vessel traffic management systems, and support services at all oil ports and terminals.Key responsibilities include verifying breaches of...
-
Operations Support Professional
hace 5 días
Ciudad de México, Ciudad de México Ferro Corporation A tiempo completoAt Ferro Corporation, we are committed to providing equal opportunities and access in all matters affecting employment. Our company is dedicated to promoting diversity and inclusion.Mexico - Villagran is home to our Pigments Villagran plant, where we operate with a strong focus on manufacturing and operations excellence.About the RoleWe are seeking a highly...